I had reserved a 26 foot truck, car dolly, appliance dolly, and moving pads for our cross country move. I was not sure if I would need the car dolly so I called U-Haul to discuss rhe the situation. The agent said that was not a problem and she would put a note on my reservation putting the car dolly on hold until I knew if I needed it to or not. When I arrived to pickup all of the items, the clerk at the pickup location stated that if I didn't take the car dolly at this time, he could not guarantee that it would be available the next day. I said that I was not going to take the car dolly because if I did not need it, I would not get my money back if I brought it back. It felt as if he was pressuring me into taking it in order to get the proceeds from the rental. I did not take it at that time and it turned out that I did not need it in the end. Anonther issue with this location was that they did not have all of the items on my reservation. I had to drive to a location several miles away in order to get the appliance dolly and moving pads. Don't sending customers to a pickup location that does not have all of the items requested on a reservation and force them to drive additional miles in order to receive all of their items. Moving is stressful enough.
RONALD N
Rincon Market and Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rincon, GA 31326
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Customer Reviews
- 4.0 Average Customer Rating
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This one was much better than the last one I used. I really wish that they had the equipment that you requested on site. The first guy was rude and had half the equipment I asked for. The second guy was super nice and had nothing I asked for.
JUSTIN HI would not recommend Uhaul after this experience. Someone needs to be trained to help customers.
David SWe have 2 Rincon food markets just 2 miles apart and the 1st one we went to did not take uhauls and other no one there when dropping off so did not see anyone. The app was slow.
Matthew LThey weren't equipped to take a trailer but somehow uhaul corporate decided this is where we should drop off the trailer, thankfully the staff here were able to assist but uhaul needs to step it up
BRETT E