I had an 8am pickup at the U-Haul located on Orange Ave. Which did not open until 9am. So I waited an hour. At 9:05am, I called U-Haul who contacted this owner who stated they did not know when the employee would show. They moved me to another location on Campbell. That location had a lockbox that was not on the parking area of the vehicles. I had to call U-Haul again to reach the owner who had me walk down a block away to a automotive repair shop to retrieve the keys. I did not get my truck until 9:45am which I was paying a moving company $210 an hour who showed up at my house 8am to start packing. This was an awful experience and I will never use U-Haul again. The truck is old and was getting $4 mpg
Jessica J
Custom Truck Bodies & Repairs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, VA 24013
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Customer Reviews
- 3.5 Average Customer Rating
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It was a little hard to find the key dropbox after hours since the parking lot was down the block from the dropbox. Did not interact with any personnelle so that answer is actually N/A.
Alliefair SThe employees are friendly and make effort to be helpful. During the weekend, this place constantly has a line of people at the desk and it seems a little overwhelming for the employees. If you call during busy hours for any reason, you will be put on hold for an indefinite amount of time (until you get tired of it and hang up the phone) while they help the customers at the counter in the store. I ended up returning a Tow Dolly that I picked up from this location. I put the dolly in its original parking space and talked to the woman at the counter who told me I would be emailed a receipt and charged a small fee for returning it here rather than a different location where I was going to originally bring it. I was fine with this. I have not heard back from them yet and can not reach them by phone. I was able to talk to the Scheduling department (a separate uhaul office) by phone and at least have on the record that I did return it.
MARLIN RNothing. The business owner is such a nice and helpful man, I can tell he values me as a customer, and I really appreciate him. And he is honest, and trustworthy. He is my favorite location even though it’s not a fancy place, because he values people.
MIMI GShop was a mess and a little hard to find, but the staff was super nice and helpful.
Todd R