The employees are friendly and make effort to be helpful. During the weekend, this place constantly has a line of people at the desk and it seems a little overwhelming for the employees. If you call during busy hours for any reason, you will be put on hold for an indefinite amount of time (until you get tired of it and hang up the phone) while they help the customers at the counter in the store. I ended up returning a Tow Dolly that I picked up from this location. I put the dolly in its original parking space and talked to the woman at the counter who told me I would be emailed a receipt and charged a small fee for returning it here rather than a different location where I was going to originally bring it. I was fine with this. I have not heard back from them yet and can not reach them by phone. I was able to talk to the Scheduling department (a separate uhaul office) by phone and at least have on the record that I did return it.
MARLIN R
Custom Truck Bodies & Repairs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, VA 24013
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nothing. The business owner is such a nice and helpful man, I can tell he values me as a customer, and I really appreciate him. And he is honest, and trustworthy. He is my favorite location even though it’s not a fancy place, because he values people.
MIMI GShop was a mess and a little hard to find, but the staff was super nice and helpful.
Todd RNone of what occurred is the particular store or person at the store fault. It is Uhauls system. I wouldn’t recommend any haul to a friend. We arrived at the original Salem turnpike location and no one could get the lock unlocked to retrieve a key. The store employee and a phone representative tried to help us and no one could get it unlocked. After 45 minutes we were sent to another location for a different truck. We were told we’d be charged a flat $100 and never got a a refund. I will not be renting U-Haul unless it is the absolute less thing available. Absolutely tricuspid that the trick is there on the lot and no one is available to retrieve the keys for it. If there had not been another trick available we would’ve been screwed. For no good reason.
Ann HFIne experience, no problems with anything. The owner did say that the U-haul business was really slow here since Covid. No problems with the owner/personnel/service of the business, only reason not to "recommend to a friend" is this facility seemed to be in a pretty sketchy part of town and the U-haul lot and office are not immediately adjacent to each other (and it's not immediately obvious where the office is that you have to walk to). Probably for people who know the city and its areas well, this is a fine location. (It's close to the downtown, so if a u-haul is needed there, or in the southern part of the city, it may very well be very good.)
Bruce M