Terrible, I was to pick unit in Apple Valley, MN-had to drive to Rochester, MN to pick (77 miles). 3 hours @ 2 people plus gas cost to my personal car. Picked at gas station, had to ask for help to have people move their cars to get to the truck needed..Kevin P.
Jeffs Little Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rochester, MN 55904
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I was charged extra mileage due to the fact that I was dropping it off at a location that was 17 miles from my destination. This wasn't taken into account for my allotted mileage. I picked up the uhaul, returned to my apartment that was just down the road, drove to my destination, and then had to backtrack 17 miles in order to drop the uhaul off. Gas was put in along the route. The booking online showed it was within 4 miles of my destination so the reality of it being 17 miles was a shock and ultimately cost me additional money.Sophie H.
This place was awful to drop off at. The employee working was not knowledgable about how to return the equipment and (like when I picked up the vehicle) I needed assistance unloading my car. The employee did not know how, we roped her boyfriend into helping us too. Between the three of us, we eventually got it done, but it was not clear enough on the instructions nor easy enough to do it without someone knowledgeable nearby. The employee told me she would finish the checking in, which I could not trust her to complete fully or accurately, but she seemed weirded out when I said that I'll do it. Overall, just very frustrating to deal with after a long journey.Isabella L.
equipment was very dirty. Rep didn't know anything about how to check out equipment at all. U Haul sucks stay away from using themSTEVE S.
Great to work with!deborah M.