Nothing. The attendant was helpful and efficient and the process was smooth and quick.
Natasha D
Stowmarket BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They didn’t have any blankets for us and we order them. It took forever just to leave off the lot
roxy iI won’t recommend U-Haul to anyone ever. I had to go to two different location to pick up the truck, The cost of the reservation went up at the time of pickup because they didn’t have the reservation on their system even when I had the reservation # in the App.
ALBERTO MThe trailer should have a jack by the hitch to disconnect the trailer. It had to be lifted by hand to put on the truck and disconnect from the truck. Otherwise it handled well behind the pick up.
Lewandowski LI had a bad experience as a customer with the manager of the gas station/U-Haul rental service. The manager was completely fine with renting substandard equipment. When I was unable to use the equipment due to several issues, the manager/attendant of the gas station refuse to refund my money or suggest another option that would meet my needs. The attendant blamed me as a customer for accepting and paying for the equipment and said that it was my fault and there was nothing that she was going to consider doing to resolve the issue. Fortunately, I was able to reach out to the U-Haul regional director who was very considerate and understood my issue and was able to refund my money without any issue. My advice for potential customers is to consider all other U-Haul locations first before patronizing this location.
ALPHONZO W