While I did appreciate the friendly, helpful and attentive demeanor of the representatives (I am not complaining about them professionally); I think that someone should review vehicle features with the customer before using. The tire pressure was low on the van and I couldn't readily locate the fuel tank either--I assumed it was on rear end of passenger side which it wasn't. It would have been nice to have ascertained our mileage use more accurately so as not to go over the limit with the rep's help (it had been some time since I used a UHaul vehicle). I did fuel up the van more than necessary because I thought it may be a gas guzzler, I was wrong and couldn't be reimbursed or at least waive the over the mileage fee fo gas overfill which will probably benefit someone else! Again, the rep could have told me these things, etc. I was fortunate to get this vehicle at the spur of the moment and if wasn't for the folks at the main UHaul site informing me of this satellite place, then I wouldn't have been able to do what I needed to before August 1. So there you have it, the good and the bad...thanks for the opportunity to express these thoughts.
Darlene D
Jojos Market
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Rome, NY 13440
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- 4.5 Average Customer Rating
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It’s very nice
wayne bThe woman who helped me was kind, helpful, and knowledgeable. Thank you!!
Jenna WFriendly staff
Heidi HVery friendly and helpful folks at the u haul center on w Dominick st
mark p