It was great!
Siham D
Midgard Self Storage Roswell Ga
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roswell, GA 30075
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Got the trailer no problem. When I got home and opened the trailer, it was full of stuff. I had to empty it into my garage. Kindof a pain as now I am stuck with someone's stuff and need to arrange it to be picked up with bulk trash
Robert CYour staff is not rude, just completely un-engaged with the customer and unappreciative of my bringing you my business. They don’t greet you when you walk in. They are LITERALLY THE LAZIEST non-service oriented people I’ve ever encountered at a Uhaul. They sit there and, again quite literally, mumble under their breath - they point to a wall that is both around the corner of the facility as well as outside and expect you just to know where and what it is as if you built the place, instead of showing you and making sure that the customer is outfitted for the day’s move. They did not include my moving blankets in the truck so I had to go back. They did not give instructions for the gate, they just wrote down codes on a post-it without explanation. They seemed just to want to sit their on their lazy bums and do nothing. No explanation of where the truck was, so I just had to walk all around to find it myself and waste time. And when I called in to ask about returning the truck, the lady was so rude and presumptuous - she gave incorrect information as well. This is the least-trained staff I’ve encountered compared to several positive experiences with Uhaul. This is a terribly managed facility (not counting the fact that it’s a beautiful property) - you should fire the manager of this location and replace him/her with someone who knows how to coach employees on customer service and experience. And if you are that manager reading this - don’t blame your employees! It’s YOU who is failing the customer.
John DPick up and drop off was seamless. Very easy! The interior of the truck was relatively clean, but had some residue on the floor mats and dash.
Mary LI bit difficult to see how to get into the property. Better signage would help
DAVID E