Not really the locations fault. But I arrived about 30 minutes early for my over the phone pick up at 9am. Had to use the app and figure out truck info. I finally got my truck number and found it blocked by other trucks and the location office was closed. I made a phone call to the closest UHaul and was told the best thing to do is call customer support. Spoke on the phone with customer service and finally found a solution about and hour and a half later. Got my truck all was good but it took a solid 2 hours away from my moving time. I then returned the truck and was charged $37 for fuel when I got it was barely over 1/2 a tank. When I returned it was barley under half a tank. Just alittle upset with getting charged for gas when I wasted nearly 2 hours trying to get a truck.
JAMES P
Storagemax Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Round Rock, TX 78664
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Thank you U-Haul once again for great service! Staff was wonderful and friendly. See you again soon!
Debbie EThey forgot to have the keys in the key pickup box. Truck was a mess horse hair, mixed with mouse poop. Truch was way less than half full Couldn't have an early start had to wait to pick up the keys until they opened
Frank RThe bill at the end is VERY confusing. I'm not exactly sure what was my final total charged. There are potentially 3 different amounts. But the attendant was very friendly and got me what I needed.
Robbie SStaff was friendly
Sylvia M