Made online reservation, was given an invoice what is due the day, to pick it up When I got there, the U Haul office was closed, I went nextdoor & the guy @ the Body shop told me he can help me. I gave him all the information,he then tells me," the Amount due today was 4x's the original price I was emailed. The guy told me $100 first, When he slipped my card I trusted him! He didn't give me a receipt, I left to go move what I needed the truck for. When I returned the truck before 4, The doors were Locked, then the guy opened the door, & I told him, " I'm returning the truck, he said he'll email me the return receipt, I said,' No I'll wait here, he looked the truck over & went inside, where I asked for a receipt. I asked him for a print out of the receipt, when I got it looking it over, I was charged $160.00!!!!!!!!!!!!! I can't believe this!!!! ROBBERY in plain sight!!!!! SO DISGUSTED with this situation!!!! I have the email showing the amount due was less than &45.00!!!!!!!! I'll NEVER use U Haul & do my best to DISCOURAGE friends & family from renting from this company!!!!!
DEBORAH A
SCA Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rowlett, TX 75088
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Easy process!!!
CHRISTOPHER LI have bo xomments or suggestions
Julissa SVery Clean and professional. Got me in and out. Very convenient location.
THERESA KAwesome service!!
BRIAGH T