Great manager for shop. Pick up process went very smoothly.John B.
Trailer Rental & Towing in Roxbury, MA at Pep & Sashas Auto Inc
(U-Haul Neighborhood Dealer)
Roxbury, MA 02119
(Located near Dudley Station No overnight Dropoff)
Services at this Location:
- Mon-Fri: 8 am - 4 pm
- Sat: 8 am - 3 pm
- Sun: Closed
Special Operating Hours
- 5/24/2021 - 5/29/2021: Closed
One-Way and In-Town Local Rentals in Roxbury, MA 02119
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Merchant was rude to me. Inside of van was dirty. When I asked for furniture pads, merchant said I should have asked for them in the beginning when I first got the keys. Upon return, merchant asked me in a demanding way, where are the rest of the pads? I told him I was going to keep them and he threatened that I would be charged a bunch of money. I told him he was being rude and he denied it and said he was just telling me. He needs to work on his customer service skills. I have a few pads at my house and would be happy to return them. I forgot they were rentals and didn't think it would be a problem to keep a few to finish my move.Benjamin P.
The person who assisted is very dishonest, he mark that the truck has 70603 miles when it was 70616 ml, unfortunately even when we can prove it when we arrived he didn't even let us talk, he pretends tobe too busy, this was the first time that we rent a u-haul truck and we didn' pay attention to this Detail into we check the video we make to how much gas the truck need. And yes before we leave the place where they have the truck we made a little video, because it has some light on and also so can add the same amount of gas back.Manuel M.
I used the app. UHaul is collecting too many personal information for rental, much more than what a typical rental car company would ask. Too many questions during and return process.Muthuswami S.
Excellent service but the interior of the van could have been a bit more cleaner before rental.STEVEN K.
The Agent Was very efficient.Garnette J.
Train, brief and teach your agent or client to be professional; smile with customers, know his tasks and respond to the guests needs and expectation. He must learn customer service. He has to stop being very rude to people for no reason: Attitude or mental disorder...?Hinault M.
They called my phone5 times asking me the same questions I will never recommend anybody sorryAnthony M.
i would not change any thing it,s in my area and mostly always availableBarbara P.
vehicle is always clean and usually availableBARBARA P.
I have already recommended this location to several people! The check through process was amazingly quick. I can honestly say I've never, ever gotten a truck from U-Haul this quickly. The truck was clean and completely functional. Whenever I need U-Haul in Roxbury, I"m going to Pep and Sashas!!David W.
deliver with a full tankBARBARA P.
Keep customer updated as the date of renting arrives so there's no confusion or fear that you may not have the uhaulSeth R.
I am very satisfied with the service since i,ve been coming to your establishment good work,Barbara Price.BARBARA P.
nothing. it was greatMichael S.
everything went totally smoothAmy T.
This owner told me flat out, it was an inconvience for him to be doing this as everything belonged to the location on Mass Ave in Dorchester. Which is usually where I go and have always had a wonderful experience with. He then went on to argue with me over company policy when it was very clear he was in the wrong. He almost didn't t change the estimated miles traveled â€œbecause I already clicked by itâ€ ......? What? Upon my return, NOT S WORD WAS SAID TO ME. A receipt was handed to me and that was after he spent 10min parking the van the exact way he wanted it. I believe he over charged us too which I need someone to help me with as I've never gotten a receipt from a uhal like this.Landreth N.
Service was pleasant and quick glad to have it in my neighborhood.Tamika R.
Nothing everything was great.Belinda M.
Everything was top-notch as far as I'm concerned.Franklin S.
Poor customer service--The owner gave me a hard time because I wanted to pick up the truck at the time I booked for and not before. He was rushing when I got there and barely explained anything to me. The truck's mirrors were broken and there was thrash inside the truck.Ricardo G.
If it wasn't for the gentleman at this location helping me, I never would have gotten my truck that I reserved a month prior. I had reserved it with the self check-out option, however the process never worked for me because it said a vehicle wasn't assigned to my reservation. I was physically standing between two trucks of the same variety that I had reserved, so of course that didn't make sense to me. I called the number that it told me to call; no answer; left a voicemail; and DID NOT receive a call back EVER. This is extremely unprofessional. If it wasn't for the gentleman who runs Pep & Sashas working with me (and he actually needed to CANCEL my initial reservation and start the process all over again as if a new reservation), I never would have gotten a truck. This self check-out process needs to be reevaluated ASAP.ILANA B.
Was a little left in the dark about the rates seems like i got charged a bit more than i should have.Errol S.
I appreciated that Mr. Cora's office was open and ready to do business, it was early in the morning. Mr. Cora processed the rental transaction quickly and professionally.Leslie E.
I requested a pick up at 8. The place wasn't open until 830. Although service and check out was quick, the wait wasn't appreciated.Malcolm J.