The guy called me in the morning and he told me I don't have the 15 you reserved I only have the 26 and I told him that's too big I want the one I reserved they told me to pick it up here and he said let me see what I can do then I called UHAUL and I spoke to a representative and the told me that they did have the 15 this location so then he called me back and said okay I have it you have to hurry to pick it up he was very rude I got to the location to pick up the truck and he made me sign the contract and I requested a copy and he said what's your email address and you're phone number I will email you a copy and send you a text as well he handed me the key and he never went outside to check the odometer or anything else I had to go back inside the location to call him out be he had me waiting for 1 hour because he was helping other customers and also because had to remove and add on from the truck it's a thing I guess they use to transport a vehicle and then my tire had a screw in it and I told him about it and I also took a picture of the gas and he said that it was fine like that and he said it's filled half a tank of gas and I said no it isn't I took the picture and I showed it to him it only had 93 miles before it would be on empty and I asked for a copy of the contract and he never gave it to me he just said sign it and took it back from me and I never received a text or an email from him in regards to the contract his customer service is really bad I will never go there or recommend him to anyone I was very upset and I was not satisfied with the whole process oh and the only good thing he did was call the repair man to service the truck at my house before I left in all honesty the man is bad for your business thank you for your time.
carolina i
B Brothers Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sacramento, CA 95841
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How U-Haul Reviews WorkGreat customer service Jessie is the best !
Mikeyha MJesse was great and he made it happened for everything that I have requested. I couldn't have done it without him.
Phe KJesse from B Brothers mini mart. Super helpful. I couldn't have done it without him. He got me the car hauler at the last minute where the car transporter canceled me. Thank you, Jesse for going beyond your way.
PHE KEasy access, pleasant helpful employees
FLOYD O