I had rented a transport trailer for one day, I picked it up at 2:15pm on a Thursday and had until 2:15pm Friday to return this trailer. On Friday morning I received a text claiming that because they have another customer lined up that they needed the trailer back before my time was up mind you it was 10am on Friday. They then proceeded to tell me that because I didn’t return it at 10 am when they randomly lined up another customer that I would be charged a late fee.. I showed him the receipt that THEY had sent me and after he argues on the phone with his boss he says he isn’t gonna charge me a late fee. I look at my bank account to see what they charged me and they purposely charged me twice, I went inside the store and told him you can’t charge me twice and you know what you were doing and he told me to dispute it online if i have a problem. I WOULDNT recommend these guys. completely unprofessional and now i have to dispute this double charge. All I wanted was to rent a trailer and be able to use it for the day i paid for.. I still was early with my return as i returned the trailer at 1:30pm and i had until 2:15pm.
caden d
B Brothers Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sacramento, CA 95841
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was dirty, and there was some guy sitting in the back rolling a blunt. The store owner seemed to know about the guy hanging out in the truck. The equipment wasn't in it, we had to load the utility dollies ourselves. Totally sketchy experience.
Susan YThe staff at this location are amazing. They afe attentive and helpful with all your needs. Also, they know their equipment.
FRAN GMore parking
Forrest BKeep the homeless out of the U-Haul box trucks. The odor was not pleasant. I really didn’t want to put my furniture in there.
VIVIANA M