Very easy to pick up U-Haul and great customer service.Linda R.
Trailer Rental & Towing in Saginaw, TX at Burrells Tire&Service Ctr Inc
(U-Haul Neighborhood Dealer)
Saginaw, TX 76131
(1 mile north of Loop 820 on Blue Mound Road)
Services at this Location:
- Mon-Fri: 7:30 am - 5 pm
- Sat: 7:30 am - 2 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Saginaw, TX 76131
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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The place was scary and dingy and the gentleman that helped us was extremely rude. He didn't even show us where the truck was he just told us how to get there and to drop the keys in the orange box. This was the complete conversation. RUDEDavid C.
the guy was rude and i seemed to bother him for not being able to confirm everything over the phone so i could just hook it up myself and leave. also, i tried to change my reservation to a one-way and was going to be penalized and charged double my rate. NO FLEXIBILITY!Kenneth K.
Complete cost for rental needs to be adress. Under my understand rental would be 40 dollars. But theres a rental charge which was 60$ the complete cost with rental trailer was 100$ for 3 hrs.??? Ridiculous but you live and you learn i have rented complete box trucks for 40 dollar all included for a full day. Again i dont recommended a trailer much less in this locationJavier V.
Yes, friendly and extremely helpful.Lara S.
Hard to find drop off spot. Personnel not helpful over phone.Bradley B.
The man helping me told me to google the u haul place where I was dropping the trailer off no information. Had clearance lights out LF of trailer and tag light. I asked if he was going to fix and he said no.Troy S.
There was no clear signage for the location and only a few trucks in the lot--was hard to know if that was actually the place or not. We dropped of after hours and it was checked in by 7am the next morning so evidently it was.JAMES P.
Carroll Burrell is always professional and helpful. Rented and dropped many trailers at his location, every-time perfect service and always courteous. Frank RogersFrank R.
Not make a deal for 100 miles then charges 4 gascharles H.
Everything was okay! There was an old fry in the cup holder. But my main complaint is that I requested a dolly with my order and picked the truck up after hours and when I got home I realized that the dolly was not in the truck. Other than that not too bad just lost my 7 dollars though.Derek A.
The man that was at this location was THE RUDEST, most UNPROFESSIONAL man I have EVER encountered. He was completely short, unhelpful and miserable to even be in his presence. This was my first big move after my divorce with my children and very exciting for myself and my little family and it started out awful because the man that â€œownedâ€ this location. He was rude to my family members and just everyone that even encountered him. This was the worst experience possible. Hopefully you don't have more Locations like this representing your company because he himself completely turned me off to ever wanting to rent or refer to Uhaul.Ashlyne R.
the front tires on the trailer were almost bald. I did tell the person at the drop off point.robert S.
If I could rate this a 0 - I would. The people who work here are truly the most unhelpful, rude people I've ever encountered in my life in ANY business. I am not a person that EVER leaves bad reviews, typically only leave reviews for good service but I will tell every person I encounter to avoid this business like the plague.Jeremy B.
Once the process is started the rental is simple and seamless. The actual facility houses multiple businesses and it can be confusing upon pull up. No complaints here though!Tanisha M.
'Personnel not helpful' because nobody was manning the desk, the UHaul person was apparently running an errand. The lady at the Tire shop / Repairs desk said she couldn't help in any way, but said he would see the trailer when he got back (business is an auto repair/tire shop). The evening before, they wanted me to drop the trailer at another location, after hours. Disappointed that a simple return could not have been handled by the persons present at the business., I just dropped it and left.GREGORY W.
Very helpful and a great person to handle my return.MARK GEORGE H.
It was easy and quick. Turning it back in was just as simple. Not a hitch.Dennis H.
100% the RUDEST AND WORST CUSTOMER SERVICE I've experienced. The man who â€œhelpedâ€ me was so rude and irritated with having to show me the equipment. I even asked him if he was okay because I was so taken back by his attitude. The equipment itself was fine and in good condition. It worked perfectly for what I needed but the customer service at this location, will make me never go back OR recommend this location to anyone either.Edward C.
The owner was a complete prickColton C.
Burrell's Absolutely an excellent place to rent for your needs. Great communication and always they go the extra mile to help you... Frank RogersFrank R.
One of the tow straps was broken, the gentleman dismissed my request to get a different trailer and proceeded to "rig" the broken tow strap.JHON C.
Was a great experience, transaction was smooth, love the easy check out process!SONYA T.
The process was easy 123. In/Out on my way. Truck was in great shape lots of power. Huge big mirrors to help see what is around you. The only suggestion would be a Camera to help when backing up the mirrors can't see directly behind you.DAVID A.
Customer service is horrible and disrespectful. I will not go back to that location.Nathaniel L.