Staff should have a better attitude & be more helpful to all customers that are spending money
Kalista W
Dart Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Paul, MN 55107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I have used U-Haul many times over the years, but this experience has completely changed my opinion of the company. The truck I was given was in horrible condition—multiple dents, poorly maintained, and the roof leaked. I didn’t discover the leak until arriving at my destination, when I opened the back and found that my furniture was soaking wet. When I asked to return the truck to a different location (which U-Haul owns), I was told I would be charged with abandonment if I did so. Instead of helping, they made threats—after giving me unsafe equipment that put my belongings and my safety at risk. To make matters worse, the movers I hired through U-Haul (“Man in Motion”) handled my items recklessly. They threw things around, damaged multiple pieces, and broke my $1,000 glass table. I still paid them because I do things the right way—but this was unacceptable. I will never rent from this location or from U-Haul again. Their equipment is neglected, their policies are unfriendly and intimidating, and their contracted movers caused additional damage. I will be switching to Penske moving forward—their fleet is better maintained and far more reliable. Save yourself the stress, damage, and disrespect—go elsewhere.
BECKY GAgain, no one came out to inspect the truck, so I was glad I took photos in case of an issue.
CHRISTINE RBlake was super nice and accommodating! Thanks for everything!
Yvonne BTransmission was slipping past reverse and idling strangley
ben s