Great experience they know what they are doing!
Irene L
Sunrise Small Engine & Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Thomas, ON N5P2J6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Had a terrible time trying to return the trailer through the app. Ive had nothing but problems with the uhaul app. It thought I was miles away from the drop off so it wouldnt let me return it when I was in the exact spot. My location services and everything were turned on. Had to sit there for a long time on hold on the phone just to make sure U haul knew the trailer was returned so I wouldnt be held liable for anything once it was dropped off. Needs big time improvements
Spencer MThe drop off was originally a pain as its not clear on the process using the app or website. The GPS kept showing i wasn't at the drop off location when I clearly was, so I couldn't finish the drop off with the app or website properly as it was after the store hours & no one was available to help. I called the customer service number & they couldn't do it for me either & said I had to wait until the business opened again. I also didn't know i needed the keys to finish it until I talked to someone about the situation as i had put them in the drop box by this time. So... clearer instructions & accuracy on GPS would be greatly beneficial to the customers. Im glad the drop off site closed out the rental for me when they opened & didn't charge me extra because of the headache I had trying to do it myself when I dropped the unit off 2 days prior. So thanks for that, it was a huge relief.
ZABRINA Swhen returning the equipment after hours, what is required in plain English, "the readers digest version". other than this, it was an overall excellent experience.
Lyle Mnothing excellent knowledgeable staff thanks
JERROLD D