Location was fine, closed at drop off and when called in to find out what to do, had a very bad experience with person on phone and was hung up on after I refused to pay for 2 more days when I did not need more time. Called back in and was told that I could do a drop off online and was completely fine with that. Poor customer service by the person that took my first phone call.
TROY A
Salem Security Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, OH 44460
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy at front desk was rude an had dogs running lose
JIMMY CExcellent,
Miguel AThe experience was what I expected. Walked in. Gave my name and keys were given to me. Dolly and moving blankets were ready. Process took about ten minutes. There were three beautiful dogs to greet you. They were very friendly.
RANDALL ACalled U-Haul Customer Service after attempting to rent a 6x12 trailer online. When I tried to complete checkout, the trailer became unavailable. U-Haul indicated that a trailer was available at the Salem location.......but I had less than 1 hour before the location closed! Yikes! I took off and made it to Salem with minutes to spare! The only suggestion I would make......State that the rental facility is NOT the storage facility! I had to turn around and cross the street for the trailer rental business. The gentleman at the facility was closing for the day, but he stayed and processed the rental. This has been an exhausting ordeal for my sister and I as we have made 4 trips to Ohio from Texas (over12,000 miles) to purge our 91 year old mother's house and move her to Texas. We purged 70 years worth of "stuff" This is my second U-Haul trailer rental. I have also been trying to maintain a low-cost move for her. Thank You for all of the assistance from U-Haul!
DIANE S