I reserved a 10' truck 10 weeks before the date i needed it because there was a very strict timeline for me. When I went to pick the truck up they stated if I wanted that size truck I would have to drive an hour to pick up in Warren, Ohio. I had just drove 12 hours to get to Salem, Ohio. They said the only one way truck they had was a 20' truck. When I arrived the truck was parked well away from the office. By the time I started the truck the employee was almost back to the office. The trucks exhaust pipe was broken just behind the cab it was very loud. I honked to get his attention he held up his phone to show he was busy. I called when i got to my load location and he would not answer the phone. I drove 12 hours to SC with a screaming truck 2 days later my ears are still ringing. Today I need to make A doctors appt. for my ears. Absolutely terrible experience.
JAMES J
Salem Security Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, OH 44460
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Quick and easy service,
JAY SI have not one compliant! I might go back to act like I want to rent a truck, just so I can play with the dogs again! Seriously though everything was perfect.
JOSEPH EWe were charged a cleaning fee when there was no cleaning needed to be done. The person we talked to at the Salem Ohio location was very rude to us about why we needed a twenty five dollar cleaning fee with no evidence to show us.
Jason sEquipment was available and ready to go on my arrival. Friendly and knowledgeable staff.
JAMES M