This experience renting a uhaul was atrocious. Even returning it after having 3 separate reservations to make it work out, the app allowed me to check out, told me to turn in keys to the box, only for there to me no box on site. A staff came out after hours from the Shell and let me know he would take it, but there is no box and it shouldn't let me turn in after hours. I will be calling customer service. This was absolutely terrible and added so much stress to my move.
Lachaine S
Portland Rd Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, OR 97301
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Customer Reviews
- 3.0 Average Customer Rating
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The people working there were friendly and as helpful as possible, but we're not trained to receive me and my truck, sadly
CARLA CThe gentleman who helped me at the Portland rd location was very polite and friendly. Great customer service. Thank you for all your help
MILLICENT SBrought truck back many hours earlier, at approximately 5:00pm. (Scheduled return was for the next day at 10:30am). Shell gas station was open and many staff available. I was told the "guy" who handles the rentals wasn't there, now. And was directed to drop off the key in a box in the parking lot. After repeated attempts to locate it, and asking for "re-directions", it turned out that a key-drop was non-existent. Finally, staff said they will park the truck and take the key.
Gregory FIt was a gas station and it was closed. The signage is poor and there is no drop box to leave keys and for whatever reason your system let me get thru the entire check in process without realizing the location we were at did accept after hour returns. There should’ve been something in place to flag that.
JORDAN L