I made a reservation online and you told me the equipment would be there along with a $50 guarantee. The equipment was not there but we did not have the choice to not move, I was forced to pick up a smaller truck and could not move my couch and several other items for lack of room and those items were lost. When I called in for the $50 guarantee I was told that it would not be honored because I changed my reservation, two full days before the move, and regardless of that you had plenty of notice and still guaranteed the equipment would be there. You really gave me the impression that you were weaseling out of your guarantee simply because you were able to. You cost me furniture, I am waiting for you to call back and make this right since you have offered no resolution to this situation. I will keep calling back and if you refuse to do anything I will be tell everybody I know not to use you because you cause Moving Day catastrophes and can't guarantee your equipment. I will also charge back this charge since you did not give me what I reserved and I was trick using a bait and switch to check out a truck that I did not want.
Trailer Rental & Towing in Salem, OR at Portland Rd Shell
Moving to or from Salem, OR? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Salem, OR 97301 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Salem, OR
Cargo trailers in Salem, OR are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Portland Rd Shell!
Utility trailers are perfect for towing large or oversize cargo in Salem, OR 97301. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Portland Rd Shell provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Salem, OR and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Salem, OR online today!
Trailer and Towing Supplies
Just a shell stop. Not very interesting. But pretty cool that you can fill up the truck right there. No one around to really help though.
Over the top
This location wants to busy running the gas station and pumps with no one to help with the U-HAUL. I was a inconvenience to them. This w as the 3rd location that I had to go to.
The gentleman was very nice !
The car dolly that I was issued was defective. the right turning light was not working....no one checked before I left. Later I had to stop at a UHaul in Woodburn and it took two hours before I could leave again. I will be registering a formal complaint because that was not the only problem I had with my registration which had several blunders. Please let me know to what address I can send my complaint.
Great service no issues.
No one checked the trailer and I had no lights
Very clean location.
I called in over the phone, however the representative on the other side never received the information. I called ahead as I was on a time crunch, but we had to redo the entire process. The staff was unprofessional
Make you app and website I phone friendly
Even though I had ordered 92 blankets, an appliance dolly, and a truck, I was only able to get the truck at this location. This location didn't have any boxes either. As I drove off the lot I found that the muffler heat shield was broken. It was obvious that the Portland Rd location didn't have the ability to fix any problems. I took the truck to the Silverton Road U-Haul. They were able to fix the heat shield, get me moving blankets and an appliance dolly.
Terrible customer service over charged and still isn't fixed. Trailer had broken taillights and holes as well. Won't ever recommend Portland rd location again..
The online check in and out process is terrible it takes over 20 minuets for each. The app is slow and keeps getting stuck and making you redo things over and over again. The truck smelled like cigarette smoke. Was Parked in a very tight spot.
They need to have a clear drop off box. It made me nervous dropping off with the gas attendant.
One staff working, running his tail off and didnt go thru any U-Haul inpection process, explanation, or advise us we would expect time sensitive emailed or SMS links. Nice guy, trying hard, running full bore. This station isnt repping U-Haul in a professinal manner
The trailer fish-tailed at 45 MPH and on. A trip that usually takes 7 hours took 11 hours. I pulled over at least 30 times to let others pass. It was a terrible trip!!
I was given the wrong vehicle with an empty tan of gas. There were boxes and plastic wrap left in the uhaul.
Took 40 minutes to pick up a pre-reserved U-Haul truck from this location.
No help hitching trailer. Confused on how to find reservations
The pick up of equipment was excellent and the equipment itself was great. I wish I remembered names as the guy checking me out and the guy hooking up the trailer were both awesome. I checked out at 11am on a Saturday. If it all went good from here I would have given a top rating in my review. However, when I returned the equipment at 10:45 am the next morning I asked to be checked out because it was so close to the 24 hr mark. The attendant claimed to be too busy to check me out but he promised that he would put in the actual return time. Well, he lied to me. I got an email 3 hours later that said the trailer was returned at 1:35 pm and that I was being charged for a second day. After a long call to u-haul customer service where I was on hold for a half hour, I explained the situation. They tried to call the location and they did not answer. They escalated the claim and I'll see if I get refunded. While I might get reimbursed for the extra day charge that I didn't use, I won't get back my time being on hold. I would rent from uhaul again because the checkout experience was good as was the trailer. But do not let them delay your check in or you might be wrongfully charged for a second day.
Attendant noticed that the hitch ball was loose but did not try to tighten it. We tried but could not get it any tighter. Almost lost the trailer. They need to have the right equipment to handle this kind of situation. Are they not responsible to make sure of the safety of there equipment equipment and the customer.
The young guy that helped me was fast to help. He was juggling a lot and getting everything done in a timely manner.
It was okay, but not too professional. They didn't test the lights or do anything other than hook up the trailer to the ball, and connected the chains.