Very friendly, there was a newer clerk, but he worked well with the more experienced staff and got it done pretty quick.David N.
Moving Truck Rental in Salem, OR at Portland Rd Shell
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Salem, OR 97301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Great service, Tess is amazing!!HERBERT GEORGE P.
U-Haul is obviously not the main business of this gas station. I had to wait to pick up the truck while the lone attendant sold gas to customers. There was further delay once he finally logged onto the computer in a tiny office. The truck did not contain the furniture pads that I ordered. I was sent to another U-Haul location at Silverton Road and Fischer Road in Salem. There, I found several other customers milling around inside the store but there was no service person anywhere to be found so finally after roaming the store for a while, I left and we had to get the furniture pads from the 12th Street U-Haul store in Salem OR. This whole process delayed our moving process by about an hour, on moving day.James L.
When I talked to customer service about pick up and drop off, they said the key is by the door, as well as the return box. When I couldn't find it, the staff at the gas station were less than helpful. Well, the cash register attendant was helpful, by radioing the other man to come help, but that man decided to leave me in the cold for 20 minutes, until I approached him to ask for help. He seemed less than enthused to be dealing with me. Luckily I remembered the code to the lock box, and ended up putting the key back there. Though I took a video of me doing it, just to protect myself in case that was incorrect. On top of terrible service, none of the equipment I ordered was in the truck. I waited just as long to get the attention of the attendant, to find out they only have a basic dolly, when I ordered multiple kinds. Save time, go to a Uhaul location with actual people working, who know what they're doing. This time saving method ended up taking more time than I've ever spent at an actual staffed location.BRITTANI KAE M.
Charles was patient and helpful when the app did not work on my phone to return the dolly.Jessica J.
I made a reservation online and you told me the equipment would be there along with a $50 guarantee. The equipment was not there but we did not have the choice to not move, I was forced to pick up a smaller truck and could not move my couch and several other items for lack of room and those items were lost. When I called in for the $50 guarantee I was told that it would not be honored because I changed my reservation, two full days before the move, and regardless of that you had plenty of notice and still guaranteed the equipment would be there. You really gave me the impression that you were weaseling out of your guarantee simply because you were able to. You cost me furniture, I am waiting for you to call back and make this right since you have offered no resolution to this situation. I will keep calling back and if you refuse to do anything I will be tell everybody I know not to use you because you cause Moving Day catastrophes and can't guarantee your equipment. I will also charge back this charge since you did not give me what I reserved and I was trick using a bait and switch to check out a truck that I did not want.Michael S.
Just a shell stop. Not very interesting. But pretty cool that you can fill up the truck right there. No one around to really help though.Anna D.
Over the topMARK T.
This location wants to busy running the gas station and pumps with no one to help with the U-HAUL. I was a inconvenience to them. This w as the 3rd location that I had to go to.MARK ROBERT S.
The gentleman was very nice !Mark C.
The car dolly that I was issued was defective. the right turning light was not working....no one checked before I left. Later I had to stop at a UHaul in Woodburn and it took two hours before I could leave again. I will be registering a formal complaint because that was not the only problem I had with my registration which had several blunders. Please let me know to what address I can send my complaint.Molly A.
Great service no issues.Dustin P.
No one checked the trailer and I had no lightsJoel H.
Very clean location.MARK M.
I called in over the phone, however the representative on the other side never received the information. I called ahead as I was on a time crunch, but we had to redo the entire process. The staff was unprofessionalamellio C.
Make you app and website I phone friendlyNicole W.
Even though I had ordered 92 blankets, an appliance dolly, and a truck, I was only able to get the truck at this location. This location didn't have any boxes either. As I drove off the lot I found that the muffler heat shield was broken. It was obvious that the Portland Rd location didn't have the ability to fix any problems. I took the truck to the Silverton Road U-Haul. They were able to fix the heat shield, get me moving blankets and an appliance dolly.Al L.
Terrible customer service over charged and still isn't fixed. Trailer had broken taillights and holes as well. Won't ever recommend Portland rd location again..Michael S.
Easy process.Donald D.
The online check in and out process is terrible it takes over 20 minuets for each. The app is slow and keeps getting stuck and making you redo things over and over again. The truck smelled like cigarette smoke. Was Parked in a very tight spot.Angela S.
They need to have a clear drop off box. It made me nervous dropping off with the gas attendant.Shawn A.
One staff working, running his tail off and didnt go thru any U-Haul inpection process, explanation, or advise us we would expect time sensitive emailed or SMS links. Nice guy, trying hard, running full bore. This station isnt repping U-Haul in a professinal mannerRosanne T.
The trailer fish-tailed at 45 MPH and on. A trip that usually takes 7 hours took 11 hours. I pulled over at least 30 times to let others pass. It was a terrible trip!!Claudia O.
I was given the wrong vehicle with an empty tan of gas. There were boxes and plastic wrap left in the uhaul.DJ H.
Took 40 minutes to pick up a pre-reserved U-Haul truck from this location.alec S.