Everything was super! David was very helpful on the phone with me. I was not going to be at the U-Haul pickup with my husband and our 2 adult kids who were going to drive the truck. David was very reassuring that it would all work out. He was also great when everyone showed up before closing time. My family was impressed that it quick and went so smoothly. I had a previous experience at another location that didn't go well and the people were short and unhelpful. I was worried this time but David made sure it was an awesome experience. Thank you!
HICKS W
Salem Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, VA 24153
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The individual was very helpful helping me hook up the trailer in the pouring rain.
John WExplain charge that are accurately on bill receipt
Michael TThe person told us to just put the dolly over there, and pointed. Was zero help as we had to unload the car and back the dolly in to the spot indicated.. once we finished our part and we went into mini mart to confirm drop off ,communication was difficult. Getting a confirmation receipt was difficult as e mail was only option and they wanted to send it after we left. We asked for it before we left and it seemed an inconvenience.
STEVEN WThe cab of the truck was not clean. It had trash and sand in it. They never even checked it on the last return because I found a drivers liscense annd credit card of the previous renter in the cup holder. The back of the truck had to be swept out before I could use it. Upon my return the woman at the counter refused ro check my truck on and told me I had to do it online. I did not have my phone with me so by the time I got home it was past check in time so I called a very helpful Uhaul agent that took care of the check in.
Melody W