We were supposed to pick it up in corona had reservation for 1 month ahead were called the day before and told we had to drive 30 miles to San Bernardino to pick up the truck when we arrived there was no sign or office visible, we then found it was in the back of a dairy store in a storeroom. The computer wasn't working and initially we and the clerk received very little assistance from corporate, I called them myself and after sitting on hold for 30 min finally someone was able to assist the person getting on the computer. We got all the way to payment and it froze,he called for help again and was told by the customer service rep that she didn't know what to do,finally she said do you want me to ask someone else if they can help, he said yes please she then hung up about 10 min later a young man called and asked if he could help. He assisted the man getting on the computer and taking payment,he appeared to be an I T tech was very nice and helpful. The man at the store was very nice but not very knowledgeable. In total we were there about 21/2 hrs and when I asked the customer service person I spoke to if you were going to give us a discount for all of the inconvenience he said sorry can't do anything. This whole thing was just added to the fact that we had already had problems at the corona store. We had a question that we were told had to be answered by the manager,but unfortunately he would not answer his phone or return calls ,we also went in to the store multiple times and he was never there after 2 weeks I had called the distric managers number to finally get an answer. To say the least your customer service was very bad. Although when we returned the truck in bend oregon it was very different,very professional and timely. I think you need to look at training for your workers in the California stores and definitely you need to show more respect and concern for your customers. I realize that you probably won't do anything but file this in the trash but I felt I,at least needed to try to let you know what a awful experience we had
Trailer Rental & Towing in San Bernardino, CA at Kwik Stop Dairy
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Trailer and Towing Supplies
Should have another clerk to run the uhaul business aside from the mini mart. Also should check equipment before renting out
Yes the gentleman that help was very kind and helpful to my needs, no waiting, I was in and out in 15 min ,thank you for teamwork, uhaul rental .
Not a all friendly!
When returning the uhaul the person in the store was very rude and disrespectful. He told me he had nothing to do with uhaul and that I needed to find the drop box. However when I picked up the uhaul I was told by the owner to return the key to his attendant inside the store. Very unprofessional not to mention the store attendant was using foul language. I'd would reconsider this location.
The person managing the place asks if you want additional things even though everything is already filled out online. Reservation pickup is way passed the time I reserved (took 20 minutes). Poor customer service.
This was quick and easy, we were in and out for pickup and drop off.
The owner was very nice and accommodating. Unfortunately, the person whom scheduled it over the phone, made a mistake on the reservations, but the owner made sure I was able to still use the U-haul and rectified the issue. Thank you!
so great manager for customer service
As always, make certain to check the vehicle, mileage, fuel level, and functionality of the ramp, windows, doors, etc. Otherwise, it was a good experience for me.
Tony was excellent at this location.
This location currently does not have an employee to process a transaction for all normal business hours. The employee will be available for your exact scheduled time of pick up but not before if it's in the morning. The transaction was pleasant, courteous and rapid.
exelant easy and fast service
I was charged for 50 miles and only used 31. The cab was dirty and smelled and when I mentioned it, he stated it's ok. I waited almost an hour for my truck.
Not what I would expect from a U Haul location. Polar opposite of our Agoura Hills, CA location. The operator was nice enough but the place is lterally a hole in the wall and it took me a long time to get my truck while the clerk alternated selling beer, lottery tix etc.
Great customer services, quick transaction and were really polite and actually informed me more about the miles policy and the storage. This places is going to be my go to place from now on.
The whole process was so quick and easy. I would definitely recommend:)
the guy was so great helpful thank you Tony