This location was fine, though the service rep didn't tell me to check in on my phone when I got in the truck. The gas level was wrong, so that was frustrating. My biggest issue was the fact that I reserved this at a different location, Uhaul Lemon Grove, over a week before my date and last minute I was moved. Also I asked for a discount because of the inconvenience and was denied by both customer support and the customer support manager. I know you could have given a discount, because if I had booked the reservation a day later, it would have been significantly cheaper according to your website. I've used Uhaul many times in the past, but as a result of this bad customer experience, the next time I need a truck I'm going to rent from Budget. You could have given me a $50 reservation guarantee discount, instead you lost a customer and I tied up your customer support team for at least an hour complaining about this issue. I suggest you give you customer support team, especially the managers, more authority to offer discounts if a client is upset. Otherwise you lose business like you've lost mine.
Lane N
U Stor It Managers LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92113
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Absolutely nothing. Katrina & the manager were professional, helpful and very kind. Best customer service I’ve received in a long time. Thank you.
Sandra WThe staff didn't call to confirm my reservation until I was driving to pick up the truck. They failed to inform me my requested dolly was available as well. Completely defeated the purpose of booking a truck ahead of time, as I had to go to another location. Very poor planning on their part.
Andrew SThe process took too long
ceaser lHaving the truck clean and ready and with no check engine light on. it really had me concern if I was going to have mechanical issues during my rental.
Gloria G