The mirror was broken. I took a picture but told the guy it was livable. But when I got in the road the mirror was loose too. Had to keep adjusting it with my hand. And he didn’t mention the text for equipment. I took pictures but by the time o saw the link it had expired. There should be a link to communicate issues at any time. Yes there is the accident link in the paperwork, but you need something in between.
Brendan D
San Ramon Valley Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Ramon, CA 94583
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Customer Reviews
- 4.0 Average Customer Rating
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The lot is not lit after hours—was pitch black. It was so dark I couldn’t see the pathway and steps leading up to the orange key dropbox—and I drove by it TWICE. The only noticeable lighting comes from the back of an adjacent temple, and the temple’s adjacent loading dock looks like a junkyard and makes the area feel neglected and unsafe. In contrast, the woman I spoke to at 1-800-GO-HAUL was incredibly helpful and patient with me as I tried to find the key dropbox. She was absolutely great.
CHRISTIAN DNo parking & charged me a cleaning fee which I left in the same condition that I got it
JOANNE BYour app is a real pain. All of the required photos are time consuming. Your representative was not friendly either. I’m going to need a rental truck several times this year and will not go back to San Ramon.
HONG JOnly downside was that they were out of the flat furniture dolly that I had reserved.
ROBERT S