The location is very confusing and unfit for rental of tow vehicles. I booked this rental at a location where the driveway and facility is at street level, but UHaul changed my pick up location against my will. I tried by phone and chat to get it switched back to the location I booked with, to no avail. The trailer was located down a very steep and very narrow driveway with a locked gate at the bottom. The first turn is too tight for a tow vehicle, so I was instructed by staff to drive to the back of the property, make a loop, then approach the turn from the other direction. This works but...really?...this is where you rent trailers from? I purchased the insurance for $184. I could not reach anyone by phone as I approached to return the trailer. There are two driveways that look very similar and are not well-labelled. I turned down the first one. I was standing there, looking up at a huge UHaul sign, and the person who answered the call button at the locked gate said, "Yah, that's storage, not UHaul, you turned down the wrong driveway, but we'll help you." He did help me, but I gotta tell you, I returned the trailer undamaged and cleaner than I received it, and I was still charged a cleaning fee because there was dust inside the trailer, despite my having swept and wet mopped the interior, and despite having paid $184 in insurance. Really? If the UHaul reservation system allows renters to select a location, that location choice should be honored. Sweeping and wet mopping should be enough cleaning to avoid a cleaning fee. On the bright side, the equipment was mechanically well-maintained. The staff are good, but the facility layout is inappropriate for the purpose of renting trailers.
Laura M
San Marcos Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Barbara, CA 93110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The staff was excellent. Very helpful, courteous, and professional. Their concern for safety and customer satisfaction was evident in the effort put forth. The manager Danny Ortiz and his staff are an asset to this organization. As a business owner I was impressed by the level and quality of personal service cabs attention to detail in making my rental experience a pleasure. Those guts are great.
JOSEPH LWe rented a 26 foot truck.Parking lot is too small to maneuver on site and fronts on a highly traffic road. They should rent only a smaller equipment.
Daniel RThe two guys working today 8/30/25 were great and very helpful! Thanks 🙏!
MATTHEW PY'all were great and helped me out, thanks!!
DAVID W