Customer did not leave a comment.Kent S.
Customer Reviews for San Marcos Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alva Beatriz H.
Customer did not leave a comment.Alexis M.
The two guys were so nice and went beyond to help me. Great job!Marta A.
Customer did not leave a comment.Katie R.
Customer did not leave a comment.Michael L.
Ventura had no 15'. Call center had to be argued with for them to look for a 15' truck. She said there was none within 100 miles. This was not trus a Santa Barbara was much less. The scheduler seemed to have a do the minimum work possible. Had to drive from Ventura to Santa Barbara to pickup truck.James S.
Customer did not leave a comment.Heidi F.
Customer did not leave a comment.Madison T.
Great customer service at location.ROB J.
Customer did not leave a comment.JON M.
They did not have the furniture pads or dolly I paid for and reserved leaving me & my move in a bind. Additionally, their computers were â€œhaving issuesâ€ so they could not sell items from inside their facility. It was a mess of epic proportions on their level.Jemina E.
Customer did not leave a comment.Farzin B.
Thank You to everyone at U-HAUL for making Our move easier , the drop off was easy Thank YouRICHARD P.
My written agreement when I booked a 10' truck said that the pick-up location would be Anacapa Street (Santa Barbara). When I got there the 10' truck was NOT there. The man at the Anacapa site made a call and I spoke to a "corporate" person who said my truck was at the San Marcos Storage site. I was NOT pleased and the person on the phone suggested that the truck was always planned to be available to me at the SMS site, even though I expressly made arrangements to have "pick-up" at the Anacapa site and that is precisely what my paper showed. This is a sloppy way to run a business. But the San Marcos site and the people who work there were excellent.Stephen S.
Customer did not leave a comment.Max G.
Customer did not leave a comment.Lucas D.
Didn't catch his name, but the guy at uhaul was awesome. Give him a raise.Eloise F.
Great customer service. Brendan did an excellent job.Hadi N.
They did not record my returning of the trailer into the Uhaul system and I received a call asking where the trailer was. Guys were there and acknowledged the return, but did not close out the rental.CARL F.
Staff helpful and friendly. Location small and difficult to negotiate with a truck and trailerMATTHEW B.
Customer did not leave a comment.ARMANDO S.
This was the smoothest, easiest rental I have ever had with a UHaul vehicle. The staff was amazing - supportive and helpful - bravo!!Roderic L.
It is next to a different U-Haul location and it is very confusing to find. The staff was extremely helpful but I still had a hard time finding it and had to back a 20' truck out of a long narrow drive onto a major thoroughfareRichard C.
I had to drive 73 miles to get the vehicle. That is a raw deal.Myron L.
Customer did not leave a comment.Alexis S.
Customer did not leave a comment.robert B.
Customer did not leave a comment.NATHANIEL C.
I wrote an exemplary review on Yelp. Danny and the crew went above and beyond to help us out and we couldn't be more satisfied, which I can't say for other uhaul places. Thank you guys for making a challenging situation easy!Tracy D.
Customer did not leave a comment.Michael W.
Rented two different trucks in 3 days. Both were clean, well-maintained, and ready to go when I arrived. The online reservation process is easy and efficient. Most importantly, the reps at the site are friendly and accommodating. I couldn't have asked for a better experience. Thank you!JOHN S.
The drop off was after hours so we didn't have any contact with the staff. The drop off yard was pretty full and very small - glad we had a small truck!LINDA P.
Customer did not leave a comment.Lindsay H.
Daniel was so helpful at San Marcos. He stayed after hours to check me in as I drove from out-of-state. He was beyond helpful in getting the trailer off the truck and helping me into a storage unit when the facility was closed. They go above and beyond. I highly recommend San Marcos Storage!CELINE G.
Customer did not leave a comment.Edgar C.
Customer did not leave a comment.Sheila M.
Wonderful customer service. Would definitely use again. Daniel was extremely helpful and friendly. Thank you again so much!!Sandra R.
Drop off was seamless, very helpful and polite staff!!Dennis E.
The windshield should be a little cleaner at the outset it's nerve-wracking just the drive itself. Should also warn customers it's tricky to leave your car all day there. Daniel was VERY nice though.SUSAN F.
The rental experience was fabulous. The staff was helpful and pleasant. There was one issue though, when I reviewed the emailed receipt It looks like I was undercharged for mileage. I think the actual mileage was around 200 miles, not 35 miles as noted on the receipt. Can you address this?Steven R.
Customer did not leave a comment.MICHELLE O.
Just days before my reservation the truck length I was going to get kept changing, 3 times to be exact. For customers who are making plans based on truck size this just not right.David L.
Customer did not leave a comment.Spencer W.
The whole experiences this location was good but returning the truck after hours and there is no internet for my phoneTerri B.
Customer did not leave a comment.Leslie C.
Customer did not leave a comment.Khaled K.
The facility was next to an actual U-Haul dealer and it was a little confusing based on the entry/exit set up. The actual office was next door. A little better signage would really help.CHRISTOPHER B.
Customer did not leave a comment.Mattea S.
I had the ball from my truck hitch which was not adequate for my car. Both employees tried to make it work. They advised I go to the u haul place a few blocks away who does hitches. The second place was also helpful and were able to help me have a safe trip. Both locations were very helpful.Janis T.
This was a fast drop-off. Very convenient. Thanks!Sandra R.
Customer did not leave a comment.Kelly H.
Customer did not leave a comment.Nick T.
Guys at the front desk were so nice and friendly- great locationHannah M.
Customer did not leave a comment.Noel R.
This was the friendliest Uhaul location we have rented from in Santa Barbara. They were still there after hours and came out to meet us as we dropped off the truck at around 8:30 at night. Will only rent from this location going forward! Thanks.Mike F.
Get more appliance dollies. We reserved one but they didn't have any when we picked up the truck.JACKSON N.
Hard to see from the road, with a confusing entrance and no good place to park a carAlex B.
Staff Brenden and Daniel were excellent reps for U-Haul. I would recommend.PAUL K.
Customer did not leave a comment.ANNETTE G.
Customer did not leave a comment.KRISTINE S.
My experience was great. The employees were very helpful and professional.Cristina W.
Customer did not leave a comment.BREANNA W.
I requested a pick-up at a location 1 hour away and was told of the change in location the day before pick-up. This resulted in two additional hours of driving to our move. Your website should not allow reservations if locations and times are not available.STEPHAN F.
Easy to reserve and customer service person at pick very friendly and helpful. Best experience I've had!Andrea G.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Zachary E.
Customer did not leave a comment.JAKE L.
Walk in accepted as easy as other rental spots. Agent was unfamilar with walk in . Took awhile to get contract right , not able to sign or review priceLARRY S.
Should have more of a storefront in order to buy needed supplies at pickup - locks, straps, twine, wrap, etc.Leslie F.
Very pleasant drop offMARGUERITE STEWA K.
Signage in truck lot pointing to or describing the office locationDianna H.
Customer did not leave a comment.Roberto A.
Staff is friendly, guided me through the check out proceed, very helpful.MIN X.
Customer did not leave a comment.Sherri W.
Customer service was great!Crystal D.
Customer did not leave a comment.Frank B.
Customer did not leave a comment.Gisele G.
we did the after hours drop off. only problem was trying to detach the trailer from the hitch, but the night person came to help us. everything was very convenient. I would only suggest a way for customers to reach a locations office directly - not go to the automated system - that is not answered. overall a good experience and I would use u-haul again.LAURIE C.
Customer did not leave a comment.Bailey B.
Customer did not leave a comment.Nadia B.
Customer did not leave a comment.SOOKLEE L.
Customer did not leave a comment.amoreena H.
Be on time! I contracted for picking up my rental at 9am. I got there at 9:10am. I had to wait until 9:30am for the rental manager to show up, putting me instantly behind schedule for moving my son out of his apartment. Inexcusable.David H.
I called this location 4 times throughout the day starting at 11am and no one ever answered. I left a voicemail as well and never heard back. When I arrived no one was at the location despite the fact that it was within their operating hours. I needed assistance with my drop off and unfortunately could not receive any.CHARLOTTE R.
Customer did not leave a comment.Kathryn L.
Customer did not leave a comment.Cathy C.
The location was new to U-Haul but they seem to be learning quickly.Vincent L.