They need to do a better job of explaining the car trailer, especially that you need to tighten the straps at every gas stop. One of the straps was tied around the wheelbase instead of the tire which may have been why they didn’t show us the process. Not sure how safe that is on a 1200 mile trip, it made it okay, but sure caused issues at the drop-off location.
JAMES M
The Moving Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Fe, NM 87505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Service really was efficient - informative, quick, friendly. Easy to pick up and to drop off truck. Moving is stressful, these guys made the renting a truck part easy.
BENNETT BExcellent customer service! Keep doing what you’re doing !
JOHNNA GChris was a great help. He was friendly and on top of things. I was in and out of the store in just a few minutes. My experience at other U-Haul places has not been good. What a breath of fresh air to go to this store! They seem to understand the value of good customer service! I will be returning if/when I need moving equipment again.
DEAN ZThis facility was just fine and the staff was great. HOWEVER, I WILL NEVER RENT WITH U-HAUL AGAIN BECAUSE YOU PEOPLE CANCELLED MY PREFERRED PICK UP LOCATION AT THE LAST MINUTE AND CAUSED ME HUGE TRANSPORTATION PROBLEMS TO GET TO THE REVISED LOCATION (I WAS ON A BIKE)!!!!! WHATEVER HAPPENED TO CUSTOMER SERVICE????? I RESERVED MY ORIGINAL TRUCK WEEKS IN ADVANCE AND SURELY YOU COULD HAVE MADE ARRANGEMENTS TO HAVE ONE READY FOR ME.....BUT NO.....I GET A TEXT THAT SAYS MY PROMISED TRUCK WILL NO LONGER BE AVAILABLE - YOU PEOPLE SHOULD BE ASHAMED OF YOURSELVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Gregory M