I reserved a utility dolly only to show up and be told they don’t have them, ever. And I still got charged for it. What’s the point of a reservation?
MICHAEL B
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Monica, CA 90404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Issues encountered: -Van rental was not available as the van had not been returned by previous customer forcing us to use a truck instead which was less ideal for our purposes. -Truck had a lock on the lift gate and we were not given the combination before leaving and arriving at our location, only to call multiple times and get the incorrect lock combination 4 times, forcing us to return to the rental location and switch trucks. Major time wasted on our day. -Returned the truck at the time we stated we would but location representative would not accept the keys back until we returned the truck using the UHaul App and making the return process alot longer than we normally experience. _This location felt disorganized and made for a lackluster rental experience.
KIEL HFolks were very professional and nice
UMUT Bone tire was low air , so the computer gave this alarm sign on the screen so you can't read the miles. and then i got charge for 23 miles and all my trip was total 12 miles. and i add gas for $15 and charge me for gas agian. i should be pay total $ 71. i charged $ 126. almost the double .
MINA BWe ordered and paid for a 15 ft truck and when we got there one was not available. We were then given a far smaller truck and had the very stressful situation of fitting our apartment into this tiny truck. Thank god our movers who came to help load had a pickup truck. Also the truck we were given had a notification that it had a rear tire low on air.
ETHAN M