Windshield wipers on the truck did not work
MARGARET L
Marion Ave Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saratoga Springs, NY 12866
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I originally had a reservation for pickup in Guilderland on Route 20. When I arrived, I was told there was no truck available even though I had a reservation. No one notified me ahead of time. Then I filed a complaint and never heard back. Terrible way to run a business.
CHRISTOPHER PFriendly customer service.
JAMES JVery friendly service
JUSTIN CBrandon was wonderful very easy to work with, it was my first time renting a U-Haul and I was very pleased with Brandon‘s customer service although, on the other hand, I wasn’t very happy with U-Haul itself. I put a piece of tape where the gas was I took a picture before I left a lot and after I left a lot, I made sure the gas was where the tape was and where it was in the picture and they still said I was underneath what I was supposed to be so I was a little confused about that and I was charged for gas. I was also told that I brought it back after it was due, which was not true. I took a picture on the lot when I dropped it off at 12:35 PM. I was due back at 1:30 PM. I was told I dropped it off at 2:15 PM so they did not charge me for it but it’s still the fact that I was told that I brought it back late knowing I didn’t because I handed my key directly to Brandon. Also, Brandon was very helpful on Thanksgiving when I saw charges coming through for U-Haul such as the mileage and the gas, I thought the mileage was already pre-charged for the 30 miles that I had gone because he asked an estimate of what I thought I was going I said 30 miles I thought that was already charged to Me, but then I was charged for the whole mileage not just what was left of the 30 miles so that’s a little deceiving when people pick up their U-Haul. They should be told that they’re not being charged for mileage until after so they don’t think they’re already paying for partial mileage. Just a thought thank you.
KATHARINE B