Was charged for equipment that was never in the U-Haul confusion between two branches. They clearly did not communicate at all whatsoever as I was never issued a refund. I was given the option to do extra legwork to make it happen, which is unacceptable for a customer service company.
Anna E
Marion Ave Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saratoga Springs, NY 12866
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The ratchet mechanism was corroded and difficult to operate. Spraying the spindle with WD40 would help.
EDWARD JEnsure local location have multiple pickup available
Larry KFIRST OF ALL: When I called Marion Ave Mobil in the morning, “Brandon” was patronizing, obnoxious and downright disrespectful. I asked him if he had a 6x12 open trailer with a ramp and he proceeded to tell me everything he had, starting with a 4x9. When a said I was looking for a 6x12, he nastily replied that, “I’m telling you what I have on hand, Ma’am!” OhhhhhKayyyyyy. Then he went on with his inventory. Despite the fact that the trailer was 6x12 and should have accommodated my CanAm Spyder motorcycle, the ramp did not, being only 4’9”. When I took it back and asked for a different one, “Brandon” sarcastically asked why I hadn’t looked online to see the specs. I asked if I could get a refund or a partial refund or a voucher for a future time and was basically told I should have done my homework, so “No.” This is not good customer service and I will go to to great lengths to NEVER PATRONIZE U-HAUL AGAIN.
Larry KEmployees were extremely courteous and helpful !!
DEBORA J