After the location informed me they didn't have the dolly I reserved, I was charged for not returning said dolly that I did not have. After calling to inform them they started a dispute. Then this morning I was charged again, taking my account into the negative. Do not rent from this place. Calling the are crooks.
christopher s
Quickstop 204
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Savannah, GA 31419
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Customer Reviews
- 2.0 Average Customer Rating
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Firat, they need to speak English. I don’t understand Hindi (?) and it is extremely frustrating having a phone handed to me for someone to communicate with me. Second, don’t lie to me and tell me that the computers aren’t working and to come back in 30 minutes. Reality was that the person who does that job wasn’t there. This was a major inconvenience as I was in a timeline. Third, don’t tell me on the phone that an employee will hook up the trailer when they won’t do that. I had to FaceTime my husband to assist me as I’ve never done that before. This is extremely dangerous considering I had to drive it loaded 5 hours. I have rented from U-Haul many times in my 58 years and NEVER had such a horrible experience. I was in the middle of a crisis and this just made my situation worse. Horrible. Just horrible.
Tia JU-Haul company needs to communicate better with the companies that are renting the U-Haul equipment.
Kimberly EVery unprofessional and rude staff, asked for help in turning in the rental and was told there was no one that could help, that supposedly the lady that handles that department went home when in the hours say 8am-8pm, whole time it was a male that worked there in the department and the Gas Station employee was trying to cover for his boss’s inresponsabilities.
JOSE LBusy with convenience store customers and not able to focus on return.
BRIAN A