Well first of all stay open for the hours that the business is listed for. JP automotive in burien Washington. I rented a van from 12:00 to 4:00 pm. Was told there's no charge on my card. They're just holding it till I get back and we'll add at the miles and figure out the total at that point. Also just told to bring it back in 4 hours as I rented it for, so I did actually 3 minutes early. Early 3:57 p.m.. but there's no one there. No one answering the phone. No one answering the building. The door says they're open until 5:00. Called U-Haul customer service they told me to call the U-Haul something rather that will check me out for the vehicle. Otherwise I would still be responsible for a vehicle that I've returned and put the keys into the drop box because you all wasn't there when they were supposed to be. But I'm still responsible for the vehicle over the weekend? When I brought it back exactly when nothing's happened to it obviously but my plane is. Why should I have my name on it still when I returned it? Plus I was charged $42.91 immediately after I pulled out and rented the vehicle so that wasn't true when they said that that I was going to be charged when I got back. And the vehicle was in $19.99 van rental not a $42.96 van rental. So I got double charged. They were nice when we took the van but when no one's there whatsoever when I turn in back in, early mind you. Clean. Gas replaced. I went 4 miles. Was charged 11 miles, PRIOR to me ever even taking the vehicle out. So it was a guess? Because I have picture of the before odometer and the returned van reading as well to verify. So long story short, first I was lied to. Was told card is charged and one pays as they return. Obviously. Very much so. Thas Obvious and makes sense. I mean Why would you get charged prior to them being able to see what mileage you drove as it cost per mile? That's why I was surprised to see money withdrawn for my account prior to an exact dollar amount that was guesstimated. Because no mileage has been driven yet at that time. So the fact they put 11 miles or whatever it was was not accurate whatsoever. You guys will say that it was just a pending transaction. But"pending" transactions as anyone knows. Say I had $100 in checkin for example figuratively speaking, and I have a pending transaction for $47 my account will say that I have only $53 spendable or accessable because the rest in put aside for your "pending" transaction. And shows the same $47 TAKEN out of checking, by you.The EXACT amount of the difference is the amount that is withdrawn that I cannot access anymore at that point because it's held aside automatically to cover the upcoming charge. (The one that was made before I even drove the van). So it's most definitely taken from my account as I cannot access that money if it's pending. My main problem was no phone call, no email, not text, zero. Nothing reported to me when getting the van at noon all the way up until I returned it at 357pm. Not a notice , update, information, notice, acknowledgement of any kind in regards to the simple duty of possible letting the customer know you won't be there when I return since , like anyone else I would have assumed there are open till 5pm as it say on the door and the receipt. And internet. And webpage. Xnd corperst uhual confirms this when I talked to them as well. Worst of all is the customer service rep online tells me that "unfortunately my name will checked in with the van over Thanksgiving and the entire weekend, and I'm liable and responsible for it." No way! It's not MY fault your uhaul quit early. It's not my fault I wasn't called. It's not my fault I was charged prior to even getting to the first location the storage unit. These are all 100% uhaul errors. And I'm the customer. The customer who returned the van early.This is why I give negative stars. Chad LaFountaine 206-538-4352 I'd love a call back and get my money returned. The erroneous miles and pretty much the whole darn thing should be credited for the hassle and experience as I've been a uhaul customer for over 45 years and NEVER had a issue prior that was anything close to this. I mean, not open when advertised they are, closing early, telling noone, including the driver of THEIR brand new $40000 never rented , was first one ever to drive for a rental, and they wouldn't be concerned about the vehicle?? Or if they planned on leaving one would think they'd notify me. And want to ensure the van was left in good condition. Which it was I luckily documented by picture. Everything on the parked it but when we picked it up it was on the side of the building on them road on a shoulder next to the building. So if it gets sideswiped or something by somebody which I'm sure it won't. But I'm sure as heck not going to have my name underneath it when I returned it on time as supposed to just because they didn't do their part of the agreement. Or do their part of the agreement by... I don't know following through? We're at that very least having the courtesy to NotifyChad L.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Seattle, WA 98166
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The truck needed some work- the check engine light was on. It was clean.Jeanne B.
Fantastic customer experience. The owners of JP Automotive did an outstanding job.Daniel H.
Also very friendly.donn B.
I had some discount which I didn't get it and also I returned with full gas hopefully I get some money back Thank youMuhammad S.