The staff was not well informed or polite
Elizabeth K
Magnolias Best Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Seattle, WA 98199
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Customer Reviews
- 4.0 Average Customer Rating
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We got a van, that they said was 1/4 full but it was less than 1/4. He told us that if we will fill the gas, we’d get a refund if we fill more gas that what was given. We had to fill up on gas immediately and I returned the van with almost a full tank. The same guy said they don’t give refund. The guy (at the shell station) wasn’t polite either and literally was deceitful- told us we would give a refund if there’s more gas in the van when I returned the van, and then refused he said that.
Ruwa RI rented a van for 2 days, returned it early, and was charged correctly for its use. The check-out and check-in process went smoothly, with perfectly charming gentleman inside the gas station to assist on both days. Granted, I had to walk out to the sidewalk in order to receive a cell phone signal (TMobile) and confirm the van rental via email, but this of course is not the fault of the employees at this particular Shell gas station -- so people, take a chill pill and cut them some slack and give yourself time for the kinks to get worked out! I would happily rent from this location again, and appreciate the good customer service we received this weekend.
NANCY HThe van had broken glass and dried mud all over the inside of the back.
Nathan CThis was a frustrating experience. The Uhaul website kept expiring quickly when I was trying to sign in. I waited for over twenty min. while the clerk was trying to navigate the system and help another customer. There was one person working who seemed inexperienced and over worked (I have no problem with him and feel sorry for him). There was no fuel when I finally got in the van (the empty light was on) although my rental agreement said there was a quarter of a tank. I was already late for my job because of the long check in and having to get gas before I could leave was really frustrating. I don't have a good impression of Uhaul your website seems to not function at multiple locations, your locations seemed to be understaffed with nice overworked under trained people.
Shelby B