Car was very dirty, with the bad small and trash inside of it. I was also asked if I need a hand truck which I booked In advance, I said yes I needed, and they sold me another one. When I opened trunk of the U-Haul there was one inside already, so I returned the handtruck they upsold me to when receiving the keys, but never got a $10 refund for it ( it was appliances hand truck)
Andrey L
Hallam Enterprises Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sheepshead Bay, NY 11235
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- 4.0 Average Customer Rating
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The vehicles they posses are in desperate need of service. The check engine light was on. The fuel tank was nearly empty and the cleanliness of the vehicle was very poor. The cabin and loading spaces were clear of large debris but was in need of a good vacuuming , dusting , wipedown and sanitizing. I have rented plenty of uhauls in the past couple of years and this was by far the poorest overal vehicle experience. If the distance between me and the nearest "Proper uhaul" wasnt a factor i wouldnt have chose this location. Location and convenience was the only reason why i chose this vendor. Id rather pay the extra money in
RICARDO PNo improvements needs. The manager was friendly and professional. The site was clean. The vehicle was in excellent condition.
ANDERSON KNo additional equipment were provided. Charged for extra 90+ miles i did not drive.
Vitaliy KI do 't know if there is a procedure that U-haul has about it but ensuring that the fuel gauges in the vehicle are working properly is a big issue for renters, especially with today's gas prices.
MICHAELP J