Service was ok however they lack supply at the location had to go somewhere else
Steve P
Cold Shot Sherwood Park
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sherwood Park, AB T8H2G9
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Customer Reviews
- 4.0 Average Customer Rating
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The gentleman behind the counter after I picked up the truck the next day phoned me and was very assertive on the phone. Asked me why I never called to cancel my pick up. I told him I picked it up last night. He said no you couldn’t have I said yes, I did which I did. I was also very upset that they didn’t have my truck at the 51 Avenue location for that day as I have booked it two weeks prior but the gentleman that I booked in with put the time for 11:45 PM instead of a.m. then I have to go to Sherwood Park. It took me three extra hours to do all of this when I had four people waiting for me paying $30 an hour each I sent an email about this the day it happened and I’ve had no reply
Steven HReserved vehicle at location, asked if i could drop off vehicle at a different location, and confirmed with worker that that was okay. did not get email confirmation from uhaul. Got charged more than what was intended because worker did not do his job correctly and i had to pay more than what was required because of the workers mistakes. “Mistakes being that the worked did not put in the contract that vehicle was getting dropped off at a different location”. Got a hostile phone call the next day from the workers at the pick up location. Truck had less fuel in it than what was stated.
Logan FSir,ma'am You need additional 1 guy to assist the other customer. Busy busy
Julius LGentlemen running had very limited English so was hard to understand what was going on as he seemed lost. Was apariently unable to give me a copy of the contract, tried to ask questions about key return and was just told its good and then was brushed off. Not professional and not informative.
Owen M