The pickup process took a full hour for me and every other customer who arrived to pick up a truck that day. The app was not working to allow for check-in, and the person working at the beer and wine store did not know how to handle check-out. I waited an hour to gain access to my keys behind several other customers who had also been waiting over an hour. This significantly cut into my rental time and caused me to be charged a late fee.
Elizabeth A
Kemp Mill Beer Wine & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silver Spring, MD 20902
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Customer Reviews
- 4.0 Average Customer Rating
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It was easy dealing with Caleb who assisted me in extending the rental. One issue probably outside the control of the rental location is that the van smelled of cigarette smoke. However it was a pleasure getting assited by Caleb the fellow working at the location.
Peter EThere may be some disconnect between the online reservation platform and the store's policies, but neither the truck nor the dolly I had reserved were available when I arrived.
SAMUEL MVery nice staff and just the truck that I needed.
DONALD GExcellent customer service and attention. the gentleman at the store was super professional and courteous.
Guillermo M