I was using the Uhaul app as the store wasn't open yet, checked in, and got the keys for the truck. No big deal, that part went smooth, have done it several times at this location. I walked back over to the truck to find a man urinating in the cargo area of the truck, it looked like he spent the night in it. I confronted him & he took off into the woods. So at that point, I was stuck with a truck with a puddle of piss in the back, which I had to waste 2 hours going out of my way to clean it out. Now one might think this is an isolated incident, but other times I've rented here, the cargo area of the truck has smelled like a dirty bathroom & another time I had to wake up a homeless guy sleeping in the truck I just rented. Now, on the other hand, the truck ran great, even at it's age & high mileage. However, I'm thinking of going another route than Uhaul for our business as the mileage costs have risen to the point where I can pay a similar cost elsewhere & get a newer, unlimited mileage truck, with better creature comforts.
DAVID R
Kemp Mill Beer Wine & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silver Spring, MD 20902
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Customer Reviews
- 4.0 Average Customer Rating
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The vehicle smelled pretty bad inside and was not clean inside.
Simon WThe young man was very helpful
BONITA CThe person running the location was almost an hour late putting the key in the box. And when I finally got the key he left out the dolly that was supposed to be in the truck.
Anthony LKaleb was exceptional and was happy to have been assisted by him💯..!
Chidera U