I don't think Uhaul should use small business like furniture stores or liquor stores as partners. The two places I have gone to this time and in the past are not welcoming and they don't represent Uhaul correctly. I have been in your stores and they are much more presentable. That being said. I think Uhaul overall needs to improve their delivery of customer service. In addition the check engine light was on. I also had to drive the truck back to the pick up spot and come to find out the windshield wiper wasn't working. It was raining yesterday! Also the light that detects if the back door is open was broke. I had my friend come out and check it twice and it was closed which means that probably the sensor was broken. The guy at the counter was nice but I think as a business owner he was careless. He was only concerned about the mileage and odometer reading. He didn't come out and inspect the vehicle with me during either time. I think that was because he was the only one working in the store at the time. I don't think I will ever rent from Uhaul again.Deshaun F.
Kemp Mill Beer Wine & Deli
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Silver Spring, MD 20902
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- 3.5 Average Customer Rating
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Very satisfied!JASBIR M.
Clerk on duty name "Getch" was very polite and his service and help was very appreciated..This made the experience much valued being a infrequent renterRODNEY R.
Get some new tracksGARFIELD B.
Excellent experience!Jasbir M.