First tried to return at night but app would not let me create an account. Came back the next day to return but return area was confusing. Stop sign said to wait for attendant but there was no attendant. Got charged for extra mileage over the allowed mileage because of having to make the extra return trip, even though I left the truck with a half tank of fuel and it only had 3/8 tank of fuel when I picked it up.
ALAN R
Cross Creek Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silverdale, WA 98383
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Location was fine. Would have preferred to have truck up in parking lot as I was being dropped off and had packing supplies to offload. I had a friend stop by the with license so he could drive it and they told him that it didn't make any difference to return truck there it wouldn't have cost me any more money. Yet they never explained that to me. Which I find to be untrue because of you go over miles allotted it's a charge and I would have gone over. I had asked for the closest drop off from where I unloaded yet passed 2 uhaul places before I got to the location they recommended.
MARCY VI made my reservation over a month in advance. The day before my reservation, the pickup location was changed and was not given enough time to confirm that this worked for me. I was told by a U-haul customer representative told me I would be able to pick up my truck at the time I reserved 7am at the new location. Upon arriving at 7am I was not able to pick up the truck until 10am since the location was not actually 24hrs. This resulted in me missing my elevator reservation at my new apartment costing me more money to pay my movers and make the entire moving process longer and more stressful. I am disappointed with the service and would never recommend u-haul to anyone again.
JAMES GCustomer service was very friendly and helpful. Was flexible and allowed edits to the reservation that made the move so much easier. Thank you!
ALEXIS EOutstanding service from both areas
Michael K