Fast and Friendly service from the Slave Lake office. The Lady running the outlet was excellent. Unfortunately the trailer broke down a couple hours after I rented it. The Axle detached from the leaf spring on one side. Impossible to predict, so no ones fault really. The "Roadside Assistance" was horrible. I contacted through the app. The end result was a flat bed tow truck arriving 7 hours after I reported the incident. I was on a blind corner with a huge risk of being hit by passing cars and trucks. I was far from civilization. I informed U-Haul through text exactly what I needed. (A flat bed tow truck). When the tow truck driver arrived he stated that I was his first trip of the day, and that he had been sitting waiting for a call "all day." I cant imagine what prevented help from arriving for 7 hours. Truly unacceptable. The next day I picked up another car hauler from the slave lake location. I was able to get my car and take it to the transmission shop it had been booked into. Unfortunately they could no longer complete the repairs the same week due to the delay. Now I will end up adding days of car rental to my expenses. Overall this incident will cost me between $400 and $500 extra. I cant believe I am still being charged for the trailer rental. Please do better with the next guy. I wont be using U-Haul again. Kevin
Kevin B
Cold Shot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Slave Lake, AB T0G2A0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The woman and her husband who helped me are beyond excellent, they absolutely made my day.
Yireh SBeautiful, friendly face..going out of her way to help any way she could during a stressful time..Thank you!❤️
Lois MGreat manager! Well organized, helpful. Professional.
Kenneth CALL GOOD
Lyndon L