I found it very frustrating that the UHaul company changed the pickup location of my rental without sending me a followup email notification. We went to the wrong location basing it off the original confirmation email which had the address listed and only realizing the pickup location had been moved 12 minutes farther away after logging into the website and checking directly. The owner of the store that the Uhaul was stored at did not offer any assistance with the hitching process. Which isn’t that big of a deal since I brought my own hitch, but I thought it was strange they didn’t even accompany us to the trailer to at least verify we did the hitching process correctly. Fortunately me and my family have prior experience with trailers and Uhauls in particular, but if i was a lone novice that could have been a problem. The Uhaul trailer had no form of security on the door so there was nothing stopping anyone from tampering it while it sat there. Additionally it smelt really gross inside, like an animal had lived in it or something, though it was visually clean. The hitch attachment point on the Uhaul had nothing supporting it and if I wasn’t a larger stronger person I could imagine it being exceedingly difficult to lift up and attach the trailer to the hitch. Normally in my experience trailers have blocks they rest on or some sort of jack mechanism to help with the hitching process, but none were provided.
Alexander H
6 Ten Convenience Store & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Somerset, NJ 08873
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- 3.5 Average Customer Rating
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Air conditioner didn't work so when I called they had attitude with me
DWIGHT CCustomer service at the location was horrible.
MARLON Bnull
JAMES SThe person who at the counter who completed the reservation was rude and passive aggressive. I told them that I was only going 3-4 miles and they charged me for 20, explaining that I would only be charged for what I drove. There is very little lighting where the trucks are parked, making it very unsafe at night in that neighborhood. I know that because I also reside a few blocks from this location.
SHERRITTA H