I had to deal with 3 different locations during my rental experience. When picking up the truck, in S. Boston, VA, I never saw a person. Got information over the phone only. I was very upset to learn that at the last minute there was no refrigerator dolly included, as planned ahead of time. How am I supposed to move the refrigerator? I had to make an unplanned trip to buy my own dolly that I don’t want. Therefore the 3 stars I felt are generous. The 2nd location, in Vernon Hill, VA, where I picked up the equipment to tow my car, was exceptionally. I met a real person who showed me how to hook up my car & made sure I could tow safely. Upon returning the truck, in Little River, SC, I was met at the door by a very professional representative who promptly got me checked out. All in all the reps were professional, but the lack of giving me a heads up that I would have to buy my own refrigerator dolly was irresponsible. I had to put my belongings in storage until I close on my house. In Myrtle Beach, so I will be using UHall again, but only because of the professionalism of the Little River, SC location. Thank you Nolan Pinson at that location and also the rep at the Vernon Hill, VA location (can remember her name, sorry).
Christine C
Abeds Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Boston, VA 24592
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Customer Reviews
- 3.5 Average Customer Rating
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Pretty sure trailer had a bad tire when I left
Jimmy SThis location had limited access and parking. The reception area was dirty, people eating everywhere and several children playing and screaming. The area is set up as a childrens play area. The receptionist was not familiar with the computer. She added insurance when i told her not to. The gentlemen in charge was fine, and got the truck and trailer for me, no problem. But the office was "less than professional"
Scott GLocation was a little hard to find. Once there, everything was excellent.
Michael PFriendly helpful staff
Devon W