The office was a small metal box with a dilapidated storm door. Very dirty environment. I had to take the rubber Matt out and power wash it. I could not believe how nasty the inside of the van was. In fact, I needed to clean the entire inside of the van before I used it. This was the first time I used this location and it will be the last. I wouldn’t think there would be many repeat customers. I don’t believe U-Haul would want to expose a new customer to this location. Had iI been a first time user of the U-haul brand, I would have cancelled my reservation on the spot.
BILLY F
Grayson Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Southgate, KY 41071
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Customer Reviews
- 4.0 Average Customer Rating
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Location was closed. Parking lot had pot holes. They didn’t have the right truck for me. No one called to inform me of any of it. They ran late .
Christine ACab was not very clean (muddy mats and gross console needed cleaning) but box was ok. Requested blankets and 2-wheeler was not provided.
PAUL SThe representative at pick up was great. I ordered furniture pads when I reserved online but they didn't have any when I picked up the truck. She tried to find some in the other trucks, but no luck. Would have been nice if someone had made sure everything I ordered was available or let me know ahead of time that they didn't have them.
ANGELA RThe condition of the truck was poor. It had been cleaned, but the truck interior was deteriorated. Both visors were broken and freely hanging. The roof fabric and structure was falling.
EDWARD S