The price I was charged was much higher than the estimate I received when I booked
JOEL R
HK Gas And Depanneur
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in St-Jean-Sur-Richelieu, QC J3B2N7
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Customer Reviews
- 2.5 Average Customer Rating
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Make sure the info discussed on the phone when reserving a truck reflects the contract at pick up. In our case the scheduling agent on the phone told me the price included a 15 foot truck and 166 free km. Upon pick up it was now decreased to 84 km. A phone call was made and I spoke to the scheduling agent who determined there had been a mistake relaying the info and she told me she was adding 100 free km to the 84, that she would adjust it all. When we dropped off the truck finalizing things with our cell phone, I had to pay the surplus km above the 84 in order to be able to submit the return. I did mention in the comment that I disagreed with the charges and explained so I hope the charges will be dropped for the extra mileage as agreed to and promised by the agent on the phone.
NANCY GThe rental agent on site never even came out to make sure all was ok. The strap maybe a squeaking noise. The truck was covered in snow. Upon returning the truck, again the agent did come out, we could have left the truck in bad condition with no gas, he would never have known. Seems to me that there is something lacking in the rental process.
Phillip aThe truck was stuck in ice. Took me a good 15 to 20 minutes to clean it and warm it up. Plus the owner wanted to charge me fees to leave my personnal vehicule in place. Couldnt barely anderstand me in french or english.
Meggie Sje croyais que c’était fermé
Mael G