location is not safe. when you have to lock the door to do a contract it does not look well. asked for a furniture dolly and had to go pick it up the next day.pierre D.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in St. Catharines, ON L2R2Z1
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- 3.0 Average Customer Rating
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Scary side of town. Wouldn't recommend going alone.Stephen H.
Terrible experience. Can see the customer service notes for more information.Cara R.
This business with taking a cell phone picture of the dash (odometer and fuel gauge reading) is a bit confusing for a new customer. The vehicle reading was also in whole mile numbers without the fractional mile reading the software wanted.Peter A.
I am very disappointed with uhaul. Mohammed, the man who took care of the process, was extremely nice and helpful and is just the messenger in this situation. However, when I ordered the truck online I was quoted for roughly $40 and when I arrived to pick up the truck I had to pay a fee of $100, which is unacceptable. The major issue and complaint I have is when I looked at my receipt and I was charged $365 by uhaul. On top of moving an entire house, this was an extra hassle that I definitely did not have to deal with. Due to this experience, I will no longer be using uhaul in the future, nor will I be recommending it to family and friends. I hope that this issue is sorted out as soon as possible.Nickolas M.