Our original reservation was at your Staunton Junction location at 163 Greenville Ave. We arrived on time for our 1pm reservation. U-Haul had made a $50 guarantee that the truck would be available. When I arrived there was another person in line ahead of me. They were renting a truck as well which surprised me since there was only 1 truck at the store. After making me wait 20 minutes to finish processing the person ahead of me the clerk told me there was no other truck available. When I asked about my reservation he told me the other person had already reserved the truck. The clerk appeared to be mentally challenged. I am not sure if he was mentally handicapped or under the influence. He told me if I needed a truck I should try calling other U haul locations. I have rented from UHaul a number of times over the years. All the other times I have rented from you the people have all been helpful and courteous. My wife looked at online reviews for the 163; Greenville Ave location and the overwhelming majority were negative. You should be embarrassed at the level of service provided at the Staunton Junction location.
John R
El Camino Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staunton, VA 24401
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Customer Reviews
- 3.5 Average Customer Rating
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The system was down so we waited 45 minutes to even be able to get the truck. This messed up our schedule. Also, the lady may want to take off a lanyard she had on to "STAY SAFE, SHOUT LOUD AND MELT ICE". I support ICE and if their business is partnering with UHAUL, this should not part of what customers have to see.
Kat MStop Lying to customers, & Be up front with Pricing
Ronald BWas quick and easy. The guy working there also assisted, being I’m a single female and couldn’t physically do it alone.
Shannon M