El Camino is the best in customer service. I had a issue with uhaul and they took the reins for me and salvaged what could have been an ugly experience for us. Thank you El Camino!!
Christopher H
El Camino Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staunton, VA 24401
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkEverything was good except they didn’t had the appliance dolly that we had booked with the truck. And I had to go two different locations to get one. That was inconvenient.
Amandeep KThe inside of the windshield is the only thing that could’ve been cleaner. Overall everything was easy and the truck seemed to run fine. The 16 footer felt very close to driving a regular truck the only thing is backing up you need a second person for that usually.
dewayne aOur original reservation was at your Staunton Junction location at 163 Greenville Ave. We arrived on time for our 1pm reservation. U-Haul had made a $50 guarantee that the truck would be available. When I arrived there was another person in line ahead of me. They were renting a truck as well which surprised me since there was only 1 truck at the store. After making me wait 20 minutes to finish processing the person ahead of me the clerk told me there was no other truck available. When I asked about my reservation he told me the other person had already reserved the truck. The clerk appeared to be mentally challenged. I am not sure if he was mentally handicapped or under the influence. He told me if I needed a truck I should try calling other U haul locations. I have rented from UHaul a number of times over the years. All the other times I have rented from you the people have all been helpful and courteous. My wife looked at online reviews for the 163; Greenville Ave location and the overwhelming majority were negative. You should be embarrassed at the level of service provided at the Staunton Junction location.
John RThe system was down so we waited 45 minutes to even be able to get the truck. This messed up our schedule. Also, the lady may want to take off a lanyard she had on to "STAY SAFE, SHOUT LOUD AND MELT ICE". I support ICE and if their business is partnering with UHAUL, this should not part of what customers have to see.
Kat M