Terrible experience. Uhaul should probably make sure the unit the customer is renting is actually in the town they are supposed to pick it up in instead of making them drive 3 hours to pick it up the day before their move. Totally screwed us up as far as the movers we hired so we ended up having to do it all ourselves. Put us way behind schedule. I literally had to unload the truck at our destination(12 hours away), return it, then make the drive back so I could make it to work. If I could give negative stars I would. Especially after I didn't get reimbursed for the extra money on fuel I spent to go pick it up which was about $150. Never using Uhaul again.
Jared M
Bar Diamond P Ranches
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stettler, AB T0C2L0
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Customer Reviews
- 3.5 Average Customer Rating
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The u haul pick up location and the staff was really awesome, they helped us calmly through each step and made it so easy for us. Thank u
CLARISSA JAlthough the experience through the u-haul app worked good, nobody local, either in person or through the two phone numbers provided, during published office hours, was available to assist. The assistance would have been good as the rental was set-up for a different unit then was actually provided, i.e. wrong key was put in the lock box. By having to pick-up a different unit then was provided for in the booking, the app came back with errors, as the information didn't match.
Ivan DGreat, no worries or suggestions
Reid RWe got bumped with reservations twice. Standing there with moving crew and no truck. Finally we had to drive to another town to get a truck. Very expensive I thought. Driving over 60 kms it shook and the front end didn’t feel right. Slow trip. Did finally get moved. U-Haul needs organizing especially bookings and reservations. Less online crap and more personal.
Brenda O