Customer Reviews for Bar Diamond P Ranches
(U-Haul Neighborhood Dealer)

36 reviews

19231 Hwy 12   Stettler, AB T0C2L0
(5 km east of Stettler)

(587) 799-0770

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat-Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(587) 799-0770

19231 Hwy 12
Stettler, AB T0C2L0
(5 km east of Stettler)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat-Sun: 10 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Garry T. 
Rating:
4.0

Very easy we were told to park and drop the key in the box, never met the owner

Marvin N. 
Rating:
3.0

The place didn't have a dolly and she was rude about it Trailers should have trailer jacks and not to be picked up the front by hand as I had sore back and my wife couldn't pick it up eather At the place should have a sign saying we're to go for the office when u pull in to there yard She was rude about getting the trailer

daniel P. 
Rating:
3.0

Do not like the online registration...at all. Thankfully the area manager did that for me.

Rick W. 
Rating:
4.0

A representitve available to help. The person i was txting was helpful

carmine M. 
Rating:
3.0

I was Little over on the mileage, I thought they would not charge me for the extra, also the fuel tanks gauge was iffy and they charged me for 1/8 of a tank which was over 20 dollars.

ben W. 
Rating:
5.0

Excelllent service, Very friendly customer service.

Christina H. 
Rating:
1.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Great spot to drop if your out of town

Randy M. 
Rating:
3.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Chadwick J. 
Rating:
1.0

Phyllis was very rude , Didn't have anything ready cost us a day and an hour the next day each time we tried to pick up truck. She lied told us we had 2 days , never gave us a contract or paper or an email. So unprofessional. Phyllis in the end charged us 169 for 1 day rental, then continued to charge my credit card after without my knowledge for another 360. This is by far the absolute worst experience I've ever experienced with uhal/ Phyllis. So disappointed don't go to diamond p ranches in settler she will screw you over.

Tanya K. 
Rating:
5.0

Phyllis was extremely helpful. The only downfall was the mileage~the computer never added the total for drop off location which was over half hr drive

Jenny H. 
Rating:
1.0

Uhaul didn't have the truck I reserved an month prior to my move. They called the day before and could only provide us with a truck half the size we ordered 100km from our location. To retrieve this we needed to use the truck share app which would not work. We spent 1.5 hours on hold with Uhaul who never answered. Tried contacting the location. We used online chat where 3 different agents jjst left the chat part way through. It took me an extra 6 hours to get the truck we didn't get home until almost midnight. We didn't get the dolly we reserved. We couldn't get assistance. My vehicle was damaged driving to get the truck because nobody told us we would be 4x4ing through farmers feilds to pick up the truck in the middle of the night. We were also told all km's and gas would not be charged as we got half the truck we ordered and them had to do multiple trips. I had to pay movers for double the hours estimated die to the small truck provided.

Roxanne P. 
Rating:
4.0

Although it was cleaned the rental unit could really use a tire alignment it really pulls to one side.

Charles O. 
Rating:
5.0

Tried to return the truck on the online app it's very user unfriendly , update your app or don't bother having the option !!! Email me for any further questions I would like to see a reply

SHANE S. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

corey S. 
Rating:
5.0

Your rates for mileage calculations were not very transparent. Also you charge the moment the estimated mileage is exceeded but if a person comes in well under the estimated mileage you do not adjust and refund any portion. That was not very clear and unfortunately an assumption was made that mileage was charged at actuals upon return of vehicle.

Paul W. 
Rating:
1.0

The lady was rude. She was miserable when we dropped off the trucks.

Kyla C. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Less paperwork bureaucracy. Very good management at this location

Warren W. 
Rating:
5.0

Customer did not leave a comment.

Lindsay G. 
Rating:
5.0

Nothing was amazing service. Could bundle Kilometres in like 100 included in rental price would have been nice when you spend 250 on a rental for 3 days then get stung will another 114 dollars for kilometres.

Rodney B. 
Rating:
5.0

Phyllis was very accommodating and very courteous. I would definitely recommend her to anyone I know who is in need of a U-Haul rental.

Ashley M. 
Rating:
4.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Location still shows incorrectly on google maps.

Justin B. 
Rating:
4.0

The company really has to get on maintaining equipment. There were 2 tires with holes of the 4 upon arrival. They were repaired quickly down the road but this ended up costing me 2 hours. I was on a tight schedule so this was quite inconvenient. This isn't the first time we've come across issues like this with previous rentals. This is not directed specifically at this location but the U-Haul company as a whole. The location was welcoming and accommodating.

Daniel P. 
Rating:
5.0

There was confusion with a trailer and then a truck from a different location. This dealer went above and beyond to make the situation right and get me what I needed, when I needed it.

Reagan S. 
Rating:
5.0

Phyllis was very helpful and efficient! Thank you

Shelley B. 
Rating:
1.0

The whole process was a shit show. I spent 4 hours booking a truck and the person just redid the whole process and wasted our time for over an hour. Her drop off time was wrong. I was charged for an appliance dolly not a box moving one so that was useless to us and I still want my money back for that.

Lorrie N. 
Rating:
4.0

Uhaul reps unsure where this location is. Google maps, advises location 15 km west of stettler on a bridge. Location approx. 8 km east of stettler. Rep has mentioned she has called uhaul many times about this and deals with upset customers frequently.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
No reviews have been submitted for this location.

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