So honest mistake, but the person had assign the wrong piece of equipment for the rental request and then had to make a change while I was there. Clearly, he was frustrated by this era. But also, he was supposed to send a new link for the check-in and the checkout on the phone. Because I was bringing it back over the weekend. He did not do that. So I was unable to check it in on the phone. He told me if I didn't check it in on the phone I would be responsible if the unit got stolen which was a trailer which is completely ridiculous. If I drop it off on their lot and it gets stolen. He said, I'm responsible for it. That's a completely insane proposition, so he should not be telling people that He never sent the new link and I had to be sure to call Monday morning early to make sure they checked out the trailer for me in person which they did but I should not have had to deal with that issue at all. It was a mistake to assign the wrong piece of equipment. It was a bigger mistake not to reissue.The check in link
JEFFERY N
North Henry Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stockbridge, GA 30281
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Customer Reviews
- 4.5 Average Customer Rating
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Nice and professional.
MICSHELL MThe customer service was phenomenal however the truck was very unclean. Trash was left in the truck from the previous driver and dirt covered the floors. I used a whole pack of lysol wipes to clean the steering wheel, door handles, Geer, etc. The results on the wipes from wiping down the inside of the truck was unbelievably FLITHY!! There was a light that stay on the dashboard of the truck which I assumed it needed to be serviced. Please try and do a better job with the cleanliness of the vehicles due to coronavirus and other viruses that are still active
DARLENE MThe staff was friendly at this location. I was inconvenienced when I reported the truck to the online roadside. The truck was not operating properly and I was given the run around and did not get to complete my move. I had scheduled movers that I still had to pay over $3200 for. I had one more day for my move and did not get to use it. And it seems no one could help me.
Delast MThe Drop off after hours was very tedious and extensive.
Tina D