Ensure that trucks are clean and well maintained. The truck we rented had a considerable number of items left over from previous renter. It also was low on wiper fluid and one headlight was out (good job we had no night time driving required). With only one staff member at this gas station location, we felt the only way to expedite getting on our way was to refill the wiper fluid ourselves (though it was provided by staff member) and to volunteer to empty the truck at the gas station garbage site. Pickup took the best part of an hour! Also the parking lot needed to be salted … I literally “skated” across the ~100’ from the office. It was treacherous. Freezing rain had also frozen the back door shut and mirrors and windshield had to be chipped clean of ice. Not a great start to a full day of moving. I gave a three star rating only because the staff member on duty, Jill, was as helpful as she could be given that she was the only one on duty and she was very apologetic about the problems. I would also say that I was surprised not to be offered some discount and only heard that the previous renter had been charged for how he had left the vehicle. Seems like we should have had a discount for doing things you guys should have done before we got there.
Katherine S
Stratford Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stratford, ON N5A6S4
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Customer Reviews
- 4.0 Average Customer Rating
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RICHARD RMake sure the U-Haul site is fully operational for checkout
YVES BThis is my fourth rental this winter. No snow brush or window scraper on any of the trucks. Last rental - the back of the truck hadn’t been cleaned.
DAVID SThe seats could have been cleaned a little better and the cargo area didn’t look like it had been swept out. It wasn’t disgusting or anything . With a quick vacuum it would have been better.
Sherley C