Owner was very nasty and upset because I had to extend my time. Confronted me about it when I dropped truck off. Stated I knew someone else needed the truckâ€¦. UnprofessionalKizzy T.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Sumter, SC 29153
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- 4.0 Average Customer Rating
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Very friendly and professional.Monica C.
Gentleman at the muffler shop told me he could not access the UHaul computer system for my rental when I went to pick it up but really didn't tell me what was being done to assist me so I was just sitting there for about 30 minutes wondering if I was getting the rental or not. His communication skills definitely need some improving.Chad E.
There were two gentleman at this location. One was friendly, and the other couldn't care less that I was there. He was unaware of my actual drop off time. He also acted uninterested and had me do the return myself on the phone while he sat in a chair the entire time and ate food.Matthew K.
The rental itself was fine. I got what I needed as well as a free upgrade. The S&S manager was great--he had some computer troubles looking up my transfer info and went back to his office to figure it out. After waiting 30-mins, I didn't want to go back to the S&S private office, so I called the scheduler to see if they could help. The scheduler, located in Willmton, NC, answered the phone by saying "hello" so I didn't get her name. She misinterpreted my situation (waiting/no manager) as a no-show and pulled my reservation out of the system. Meanwhile, the S&S manager was on the phone with another U-Haul scheduler (same office) who said I had no reservation. That's how I found out the other scheduler pulled it. I complained to her about that and she hung up on me. The other scheduler put my reservation back in the system, and I was on the road. The first scheduler was not only unhelpful but she made the situation worse.Jerry S.