The lady who helped us was very rude at the truck to do the check in and walk around we had asked if we were to park it by the other trucks or was she to do it. Her reply was rude and short with " I cant drive it" when we were done with check in she finished with her phone where we were to get outlr refund as we were charged $100 extra as we paid cash. She didn't understand at all. As I reached for my pick up receipt she grabbed it stating she was keeping that because she wanted to make sure she got paid back for our refund. We asked for a copy she stated "you got an email that should be good enough". I would not recommend her to help anyone ever.
Ruth S
Sussex Convenience Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sussex, WI 53089
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Customer Reviews
- 4.0 Average Customer Rating
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The attendant was rude and sexist. He needed help from the customer to get the hitch off. The customer strained their neck and then the attendant had to go get a Jack to get the trailer off the hitch anyway.
Joshua FI was greeted politely and promptly at both pick up and drop off. The truck was clean, full of gas, and ready to go!
Jay PI was greeted promptly upon pick up and drop off. The truck was ready, full of gas, and clean.
Jay PThis gentleman was out in a bad spot. Sioux City needed up my entire order from start to finish. I ended up having to pay 192.00 for blankets, that is a darn crime. Especially after I already paid to rent them ( although I thought I had bought them alrwady). Instead of either location working with me I had to pay an exorbitant amount of money for blankets. This entire situation has definitely ensured that I will not be using U-Haul again.
Keane F