Very easy process very professional counter staff Great location Thank You
JEFFREY W
Sussex Convenience Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sussex, WI 53089
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Thank you for everything you did to help me get on my way today. Raj is a true asset to this business. He helped me get the wrong sized ball I had, off my hitch. I assume the woman inside who sold me the correct sized ball, was the owner, or owner's wife. I'm sorry I didn't get your name. Thank you for having the ball for purchase. Make sure to always have just the ball, and not the whole hitch assembly, as I think I bought the last one. Raj also helped me hook up the trailer. I have never seen a trailer that didn't have some type of wheel or chocking that had an adjustable arm to lower the ball on your truck. Without this, the trailer tongue must be picked up and pulled over to the ball. How is anyone supposed to do that without assistance?! Thankfully Raj was there to help me, but is he always there? It seems like these trailers should be retrofitted to be off the ground. They are very heavy! Lastly, an adapter was needed to plug the lighting harness into my truck. Having those for rent or for sale is a great idea. All in all, my experience was very positive. Again, without Raj there to help pull that tongue up, I would not have been able to hook up. I think there should be a way for the customer to do this alone, like I do at home when I hook up to my rv trailer. Thank you.
HEIDI NThe worker at the store was very helpful and made the check in very easy!!
Scott SI don't think you need to do anything different! This rental location is fantastic! I used them many times and always a pleasure to see them and the equipment is always in great condition.
MICHAEL LI don't think there's anything that that location can do to improve The people that Are in charge are rude and Do not belong in customer service after my poor experience.I checked out the reviews and there are a lot of complaints similar to mine
SCOT R